IT & Business Systems Coordinator

Key Responsibilities

• Serve as the primary internal point of contact for the Companys outsourced IT provider.
• Coordinate support tickets service requests user issues equipment needs and follow-up items with the IT provider.
• Communicate internal priorities and help ensure open IT matters are tracked through resolution.
• Escalate unresolved or urgent issues to management as needed.
• Coordinate with phone PBX internet and mobile service providers regarding service issues billing questions equipment needs user changes and support requests.
• Help review technology service usage and identify services lines or accounts that may no longer be needed.

• Receive unpack organize and prepare newly purchased computers and related equipment.
• Coordinate with the outsourced IT provider to ensure computers are properly configured secured and ready for employee use.
• Assist with employee onboarding and offboarding technology needs including equipment user accounts access requests and related coordination.
• Maintain basic records of assigned equipment users and device status.
• Coordinate replacement return repair or disposal of equipment as needed.

• Maintain the Companys fixed asset tracking records including computers technology equipment and other fixed assets assigned by management.
• Record new asset purchases including asset description serial number or identifying information location assigned user or department purchase date and other relevant details.
• Track asset assignments transfers returns replacements and disposals.
• Coordinate with Accounting to ensure fixed asset records support capitalization depreciation disposals transfers and periodic reporting requirements.
• Assist with periodic fixed asset reviews or physical verification procedures.
• Notify Accounting and management of asset changes missing equipment damaged assets or items that may need to be retired or disposed of.

• Assist with user access setup changes and removals for company platforms subject to management approval and applicable security procedures.
• Ensure access requests are properly documented and routed to the appropriate approver or vendor.
• Support periodic user access reviews by gathering information following up with managers and coordinating changes.
• Escalate concerns regarding inappropriate or outdated access.

• Create update and maintain Epicor BAQs and related reports as needed.
• Assist departments with data requests reporting needs and system-related questions.
• Work with internal users to understand reporting requirements and translate them into practical Epicor queries or exports.
• Support process improvement efforts by helping identify system data reporting gaps and opportunities for better visibility.
• Coordinate with Epicor support consultants or internal stakeholders when issues or enhancements require additional technical assistance.

• Maintain documentation for recurring technology processes vendor contacts system access procedures equipment assignments fixed asset tracking and common support steps.
• Help organize technology-related records in the Companys designated storage locations.
• Support management in reviewing technology expenses subscriptions vendor services and recurring charges.
• Provide practical first-level assistance to employees by helping identify whether an issue should be handled internally by the outsourced IT provider or by another vendor.
• Perform other related duties as assigned.

Skills Knowledge and Expertise

• Prior experience in IT coordination business systems support help desk coordination ERP support vendor coordination asset tracking or a similar role preferred.
• Experience with Epicor ERP systems SQL concepts BAQs reporting tools or data exports preferred.
• Practical understanding of business systems user access computer equipment phones mobile devices and common workplace technology.
• Ability to maintain confidentiality and handle sensitive system access information appropriately.

• Experience with Epicor Kinetic or similar ERP system.
• Experience creating or modifying BAQs reports dashboards or system queries.
• Familiarity with Microsoft 365 SharePoint OneDrive Teams and common business applications.
• Basic understanding of user access controls onboarding/offboarding processes and IT security practices.
• Experience coordinating with outsourced IT providers phone vendors internet providers PBX vendors or mobile carriers.
• Experience maintaining equipment records asset logs or fixed asset tracking schedules.

• Strong organizational skills and ability to track multiple open items at the same time.
• Ability to communicate clearly with both technical vendors and non-technical internal users.
• Strong attention to detail especially when handling access requests equipment assignments fixed asset records and vendor follow-up.

Benefits

• Free Medical Insurance Plans for employees
• Medical Dental & Vision Insurance
• 401K with company match 4%
• 15 Days annual PTO
• Paid Holidays
• Short/Long Term Disability
• Health and wellness program
• Discount program
• Life insurance
• Company sponsored events
• Career advancement opportunities
• Competitive wages
• Employee assistance program
• HSA/FSA plans
• Brochure of additional benefits