IT Associate 3rd Shift

Plateau GRP is a dynamic company that treasures your skills training and ideas. You are our most valuable asset. We offer a clear path for your career growth and are committed to creating a welcoming diverse respectful and inclusive environment. Thank you for considering a fulfilling career at Plateau.

Plateau Group is seeking an Associate level IT Technician to join our team. The Associate Technician is responsible for troubleshooting hardware and software supporting customers with IT questions ticketing work completed and supporting high profile military or government personnel as required.

This is an onsite role at Ft. Huachuca and will work 3rd shift.

Responsibilities:

• Support daily operations and user support requests
• Support equipment troubleshooting including but not limited to end user devices peripherals printers etc.
• Perform routine preventive maintenance
• Support student on boarding by validating student network access
• Ensure all requirements are met by the student while in processing to allow for network access
• Provide direct indirect logical and physical support for all Student IT devices to include but not limited to: HD replacement RAM upgrades system convergence troubleshooting software updates hardware update and connectivity issues
• Troubleshooting student devices when faults are encountered
• Document all faults encountered and remediation of faults
• Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the syste
• Document work completed in a local ticketing system
• Other duties as assigned

Required Skills:

• MUST HAVE Active Secret Clearance.
• MUST HAVE Security Certification

Preferred Qualifications:

• Advanced technical experience
• Ticketing system and metric experience

Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information may be treated as a direct application from the person identified in the resume and will not be eligible for placement fee payment to the agency.

EOE Statement:

Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age gender gender identification sex sexual orientation color race creed national origin religion marital status parental status citizenship status ancestry physical or mental disability genetic information veteran status military status or any other classification protected by federal state or local laws.

Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation please email the Plateau HR Department at

Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)