Internal Communications Manager, Channels and Operations

Internal Communications Manager

• Maintain high editorial and quality standards across employee-facing channels promoting communications that are clear concise accurate relevant and aligned to each channels purpose.
• Create curate and manage high-quality content and templates for internal platforms including our intranet internal newsletter email campaigns digital signage and enterprise social platform.
• Utilize content management systems (CMS) for the day-to-day management and publishing across internal communication channels ensuring that content is both easily accessible to employees and easily maintained by communications team members.
• Support recurring content review and auditing workflows to help ensure employee-facing information remains current accurate useful and well managed.
• Coordinate with Internal Communications Marketing IT and vendor teams to maintain channel operations and communications enablement tools as needed.
• Uphold governance and brand guidelines across internal communication channels to positively reflect company identity and culture while enabling positive employee experiences.
• Monitor and assess the performance of internal communication efforts using insights to help refine approaches and identify best practices.
• Provide executional and administrative support for internal communications and channel operations including documentation and refinement of protocols templates standard communications materials and other resources for enablement.

• Advise business partners communicators and channel users on optimal use of enterprise communications channels for their audiences and goals.
• Serve as a collaborative thought partner on channel and communications operations initiatives bringing sound judgment practical recommendations and a service mindset.
• Assist as needed with cross-training and support to employees on the use of internal communication tools and platforms.
• Leverage subject matter expertise to serve as a trusted knowledge manager for our internal network of communicators facilitating knowledge sharing documentation and continuous learning.

• Contribute data insights and proven best practices to efforts to enhance the effectiveness and engagement for internal communications.
• Support technology adoption and AI transformation by learning new tools and methodologies translating best practices into practical resources and recommending ways to improve how the team works. Further champion AI transformation by ideating exploring testing and implementing AI agents and tools to enable communications.
• Foster a culture of continuous improvement by soliciting and incorporating feedback from colleagues and stakeholders to improve processes reduce bottlenecks and enhance effectiveness.
• Stay abreast of industry trends and best practices in internal communications channel operations and web content management.

• Required
  • Bachelors degree in Communications Marketing or Journalism.
  • 3-6 years of experience in internal communications or employee engagement.
  • Exceptional writing editing and proofreading skills with an eye for detail and accuracy.
• Strongly preferred
  • Experience managing internal channels such as intranets digital signage and email newsletters and/or campaigns.
  • Special consideration will be given to candidates who:
    • Are proficient with key tools SharePoint Viva Engage Power platform and/or internal communications measurement platforms such as SWOOP Analytics and tyGraph.
    • Have consulting experience in a management consulting firm environment.

• Hybrid work arrangement requiring 3 days in the office each week.
• This role can be based in our New York NY or Boston MA office.
  • Options for assignment to another tristate hub office Holmdel NJ or Stamford CT may be considered for highly qualified candidate

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education experience knowledge and abilities of the successful addition to salary this role may also be eligible for annual sales or other incentive compensation.

Our Promise

At Guardian youll have the support and flexibility to achieve your professional and personal goals. Through skill-building leadership development and philanthropic opportunities we provide opportunities to build communities and grow your career surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardians Purpose to inspire well-being we are committed to offering contemporary supportive flexible and inclusive benefits and resources to our colleagues. Explore our company benefits at apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age race color creed religion sex affectional or sexual orientation national origin ancestry marital status disability military or veteran status or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individuals known limitations related to pregnancy childbirth or related medical conditions unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact . Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g. such as an H-1B). In order to be a successful applicant you must be legally authorized to work in the United States without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardians Use of Artificial Intelligence in Recruitment

As part of Guardians job application process Guardian may use artificial intelligence tools (AI Tools) to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying as specified in the listing posted on Guardians jobs website (Careers at Guardian at At Guardian we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian you will have the choice of opting out of Guardians use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation within ten business days of your position application you must email your request to making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardians document retention policy a copy of which you may request via .

Additionally at applicable times Guardian will make public the most recent bias audit results for such AI tools which may be found here.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.