Intake Coordinator – Multi-Program Services

Position Summary

The Intake Coordinator serves as the primary point of entry for clients seeking services across all organizational programs. This position is responsible for conducting initial screenings processing referrals coordinating intake appointments verifying documentation and ensuring timely enrollment into appropriate programs and services.

The Intake Coordinator provides professional and compassionate support to clients while ensuring accurate documentation efficient program access and compliance with organizational and funding requirements.

Essential Duties and Responsibilities

Intake & Enrollment Coordination

• Receive and process referrals from community partners agencies hospitals and self-referrals.
• Conduct initial screenings and intake assessments to determine eligibility and service needs.
• Coordinate intake appointments orientations and enrollment activities.
• Collect review and verify required client documentation.
• Ensure clients are connected to the appropriate programs and services.

Client Communication & Support

• Serve as the primary contact for new client inquiries and referrals.
• Provide information regarding available programs services and eligibility requirements.
• Assist clients with completing intake forms applications and required paperwork.
• Maintain professional compassionate and trauma-informed communication with clients and families.

Documentation & Data Management

• Maintain accurate intake records and client documentation.
• Enter and update client information in organizational databases HMIS or case management systems.
• Ensure compliance with program policies confidentiality requirements and documentation standards.
• Track referral status enrollment activity and intake outcomes.

Coordination & Administrative Support

• Communicate with program staff regarding referrals enrollment status and service coordination.
• Assist with waitlist management and referral follow-up activities.
• Support audits reporting requirements and quality assurance activities.
• Participate in outreach events and community engagement efforts as needed.

Program Support

• Assist with general administrative support functions related to program operations.
• Maintain organized intake files and program records.
• Attend staff meetings trainings and professional development activities.
• Perform additional duties as assigned.

Qualifications :

Minimum Qualifications

• High school diploma or GED required; Associates or Bachelors degree preferred in Human Services Business Administration Healthcare Administration or related field.
• Minimum of 12 years of experience in intake coordination customer service healthcare nonprofit services or administrative support preferred.
• Strong communication and organizational skills.
• Experience working with diverse populations preferred.
• Ability to maintain confidentiality and professionalism.
• Proficiency in Microsoft Office Google Workspace and data entry systems.
• Ability to multitask and work in a fast-paced environment.

Preferred Qualifications

• Experience with HMIS ClientTrack CaseWorthy or electronic intake systems.
• Knowledge of community resources housing programs or supportive service systems.
• Experience working with vulnerable populations or underserved communities.
• Bilingual abilities are a plus.

Knowledge Skills and Abilities

• Excellent customer service and communication skills.
• Strong attention to detail and documentation accuracy.
• Ability to prioritize tasks and manage multiple referrals simultaneously.
• Ability to work collaboratively with staff and community partners.
• Commitment to trauma-informed and client-centered service delivery.
• Ability to maintain professionalism in stressful or high-volume situations.

Additional Information :

Positive Care Personal Care Homes Inc.  is an Equal Opportunity Employer committed to providing inclusive equitable and compassionate services to the communities we serve

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Part-time