Intake Associate, Hybrid Role

Client Services Associate Intake Amaryllis Division- Hybrid Role

BAYADA Home Health Care is seeking a full-time Client Services Associate to support the Amaryllis Division. This hybrid position supports offices throughout the Cumberland and Gloucester areas with occasional travel to those offices as needed.

Are you looking for an opportunity to grow your career while making a meaningful difference in the lives of clients and their families At BAYADA we believe clients deserve care delivered with compassion excellence and this role you will help create a positive client experience from the first referral call through service coordination while working alongside a collaborative mission-driven team.

Position Responsibilities

• Manage new client intake activities including referral calls information gathering documentation and follow-up.
• Serve as a professional and responsive point of contact for clients families referral sources payors and community partners.
• Coordinate client services across multiple offices and help ensure referrals move efficiently through the intake and service-start process.
• Communicate client needs and referral updates to Client Services Managers and other members of the care team.
• Support field staff by providing timely information guidance and follow-through on client service needs.
• Maintain accurate records and use electronic systems and Excel to track referrals workflow items and other information.
• Assist with office operations process improvement organization and other administrative priorities.
• Build and maintain strong relationships with referral partners and community organizations.
• Prioritize competing demands solve problems and remain organized in a fast-paced environment.
• Represent BAYADA with professionalism compassion and reliability in every interaction.

Qualifications

• Bachelors degree preferred; motivated recent graduates are encouraged to apply.
• Prior experience in home care healthcare customer service sales referral coordination or a related field preferred.
• Strong communication organization and interpersonal skills.
• Demonstrated ability to take initiative meet goals and manage increasing responsibility.
• Comfortable working independently while contributing as part of a collaborative team.
• Strong attention to detail and the ability to manage multiple priorities.
• Proficiency with computers and electronic systems; experience with Excel is preferred.
• Positive motivated and service-oriented approach.
• Ability to travel occasionally to BAYADA offices in the Cumberland and Gloucester areas.

Why Youll Love This Opportunity

• Meaningful work:Help connect clients and families with the care and support they need.
• Recognized workplace:BAYADA has been recognized by Newsweek as a Best Place to Work for Diversity reflecting our commitment to an inclusive and supportive environment.
• Weekly pay:Receive consistent weekly paychecks.
• Comprehensive benefits:Access medical dental vision and additional benefits.
• Work-life balance:MondayFriday schedule 8:30 a.m.5:00 p.m.
• Career growth:Build valuable experience in home health care client services referral management and office operations with opportunities for continued professional development.

Salary:$50000$53000 per year depending on qualifications

As an accredited regulated certified and licensed home health care provider BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion excellence and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care Inc. and its associated entities and joint venture partners are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex race color age disability pregnancy or maternity sexual orientation gender identity citizenship status military status or any other similarly protected status in accordance with federal state and local laws. Hence we strongly encourage applications from people with these identities or who are members of other marginalized communities.