Inside Sales Representative
Job Location:
West Allis, WI - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
About Us
We provide commercial HVAC plumbing sheet metal fabrication advanced BAS and energy services to clients across Wisconsin. Our expertise extends into a full-range of industries from healthcare and manufacturing to education government financial institutions and more.
Job Summary
IKM Building Solutions
Job Title: Inside Sales Representative
Location: West Allis WI
Schedule: Full-Time Monday Friday
FLSA Status: Exempt
About the Role
IKM Building Solutions is seeking a driven customer-focused Service Inside Sales Representative to support our Service this role youll combine sales expertise with operational coordinationproviding quotes supporting account managers and delivering exceptional customer service.
If you are organized proactive and thrive in a fast-paced environment this is an excellent opportunity to grow your sales career in the HVAC and building solutions industry.
Key Responsibilities
Under the direction of the Service Department Manager you will:
- Respond to customer inquiries and provide service-related information and quotes
- Estimate and prepare repair proposals based on technician findings or customer requests
- Coordinate with vendors to gather pricing for services and materials
- Track and manage repair proposals in CRM (SmartSheet) and follow up on outstanding quotes
- Support renewal and preparation of Planned Maintenance Agreements (PMAs)
- Assist with job setup and coordination (equipment rentals trucking parts etc.)
- Handle inbound calls and emails from new and existing customers
- Support Account Managers with estimating site surveys and national account work
- Complete service order requests and maintain accurate documentation
- Follow up on marketing initiatives and customer outreach campaigns
- Participate in team meetings and ongoing training opportunities
Qualifications
Experience
- 2-3 years of inside sales experience (required)
- Experience managing a high volume of outbound calls
- Estimating and/or HVAC industry experience preferred
- Competitive goal-oriented mindset with strong follow-through
Education
- High School diploma or GED required
- Associates or Bachelors Degree in Business Marketing or related field preferred
Skills
- Strong customer service and communication abilities
- Comfortable with CRM systems and learning new software
- Highly organized with the ability to prioritize in a fast-paced environment
- Detail-oriented with strong problem-solving and decision-making skills
- Professional trustworthy and able to handle confidential information
Work Environment & Physical Requirements
- Office-based role using standard office equipment
- Primarily sedentary with occasional filing and lifting (up to 20lbs)
- May require bending standing or reaching for file storage
- Some local travel may be required for customer site visits
Why Join Us
At IKM Building Solutions we value innovation precision and collaboration. Youll be part of a team thats shaping the future of MEP design and fabrication through cutting-edge technology and expert craftsmanship.
Qualifications
#ikmech
#LI-SB1
#LI-Hybrid
Equal Opportunity Employer
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
Required Experience:
IC
About Company
EMCOR Group, Inc NYSE EME is a global leader in mechanical and electrical construction services, facilities services, energy infrastructure, sustainability and green building services for businesses, organizations, hospitals, education facilities and government
