Inside Sales

Who We Are and why we are successful:

Electrical Equipment Company (EECO) is a full line electrical distributor that specializes in industrial automation and power solutions that provide solutions to reduce costs increase reliability and improve performance. Driven by ideas to make an impact for our customers EECO invests in the capabilities required to increase understanding drive recommendations and take action.

EECO offers competitive compensation career growth and development and a strong benefits package. We are a drug-free workplace and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Position Purpose:

The Key Account Specialist (KAS) also known as inside sales has direct responsibility for any aspect involving service as it relates to a set of accounts designated as Key accounts. This could include but would not be limited to offering suitable alternatives quoting factory coordination of people delivery and pricing coordinating of internal technical specialists product managers and or business development specialists based on the customer business needs. This position should free up our Key Account Managers (KAMs) to develop new business while providing our Key customers with a dedicated resource to service their immediate needs. Results generated by the KAS will have a direct and immediate impact on customer satisfaction and our corporate strategic growth initiatives.

Delivering an exceptional customer experience will be the primary area of responsibility for the Key Account Specialist. They will be supported by customer support reps product service reps the pricing team purchasing/inventory control credit/collections sales and operations. Key accounts will get priority on resources committed and should expect the highest level of service we can organizationally deliver

Primary Responsibilities:

• Customer service and sales amplification - Delight the customer while freeing up the Key Account Manager (KAM) to focus on growing sales. Will be the customers first stop for:
  • Pricing quotes and delivery
  • Quote follow-up take the lead on requesting support. Liaison to communicate results back to the customer.
  • Expedites
  • Pricing concerns take the lead to resolve. Will likely coordinate and receive feedback from the KAM.
  • Fixing (something went wrong and needs a resolution)
  • Coordinating / getting information or support from the factory
  • Price negotiation
  • As sales opportunities are identified qualify and when applicable get the KAM engaged
  • Work with the KAM to jointly uncover key contacts/decision makers and or get information relevant to advancing opportunities.
  • Leverage customer relationship management (CRM) to manage customer interactions prioritize activities.
• Profit Buy low sell high
  • Based on customer spend proactively manage pricing agreements and customer pricing files to maximize gross profit. (as required minimum annually)
  • Look for migration opportunities to move customers to preferred vendors and increase margin percentages.
  • Make sure pricing files in place that allow us to be competitive and maximize margin
  • Proactively notify the customer of pricing changes when applicable
• Opportunity identification Continually challenge the norm
  • Seek to understand the customers needs and challenges. Look for ways to drive efficiency through systems technology services and or solutions that generate value for the customer.
  • Proactively offer product / service solutions that offer value to the customer.
  • Liaison that works across departmental boundaries to enhance efficiencies and remove challenges impacting customer service.

What We Are Looking For:

EECO is seeking a highly organized and detail-oriented person who enjoys delivering professional customer service and values achieving goals and objectives. Being willing to see the big picture of our business and being team-oriented is super important. The most successful KAS has a natural desire to develop strong relationships with customers and go the extra mile.

• Associates degree or equivalent relevant work experience
• Previous experience in industrial or manufacturing environment is a plus
• Authentic customer service commitment collaborative personality; tenacity to successfully see a challenge through to the end
• Intermediate knowledge of Microsoft Excel spreadsheet software
• Strong communications skills (both written and oral)
• Ability to work independently and autonomously
• Strong attention to detail and analytical abilities
• Ability to learn; to become proficient in EECOs business systems and have a willingness to train for additional responsibilities which will facilitate future professional growth.

EECO Culture: We Value People with Values

You must have the ability to work by and speak to EECOs cultural beliefs:

• Achieve Results - I am responsible for our Companys Results and for aligning my activities to achieve those results.
• Delight Customers - I understand and anticipate our customers needs and drive innovation for their benefit.
• Straight Talk - I regularly ask for and offer direct and timely feedback.
• Its Mine - I Own It and always ask the question What Else Can I Do
• Value Everyone - I appreciate every member of our team and I recognize their contributions.
• Think Team - I put the needs of the team first because we are one EECO.
• Build Trust - I encourage and support everyones contribution and new ideas in pursuit of their personal best.

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