Inside Channel Account Manager III

Summary

Job description

ESSENTIAL RESPONSIBILITIES AND DUTIES

• Manage and grow a portfolio of existing end-user customer accounts through ESETs channel partner ecosystem driving customer retention expansion and upsell opportunities with a focus on MDR and the broader ESET security portfolio.

• Develop trusted relationships with customer decision-makers to understand business priorities identify growth opportunities and position ESET solutions that address evolving security needs.

• Own the customer lifecycle by creating account growth plans maintaining a healthy sales pipeline and delivering accurate revenue forecasts.

• Collaborate with channel partners and distributors to develop joint account strategies execute sales opportunities and deliver a seamless customer experience.

• Conduct regular business reviews with customers and partners to identify expansion opportunities strengthen relationships and drive long-term account growth.

• Identify qualify and advance sales opportunities while coordinating internal resources including Sales Engineering Marketing Customer Success and Distribution to support successful outcomes.

• Enable partners with the knowledge tools and resources needed to effectively support shared customer accounts and position ESET solutions.

• Maintain a strong understanding of ESETs product portfolio cybersecurity trends and competitive landscape to effectively articulate value and overcome competitive challenges.

• Maintain accurate customer partner opportunity and forecasting data within the CRM system.

• Support partners with deal registration quoting and order management to facilitate successful sales execution.

• Achieve monthly quarterly and annual revenue retention and KPI targets.

• Perform other duties as assigned.

REQUIREMENTS
Education:

• Bachelors degree in Business Marketing Sales Information Technology or a related field preferred.

• Equivalent combination of education and relevant sales experience will be considered.
• WORK EXPERIENCE
• 6 years of experience in account management channel sales or business development within the cybersecurity software or technology industry.
• Proven success managing and growing existing customer accounts while working through channel partners distributors and resellers.
• Demonstrated ability to build trusted customer relationships identify expansion opportunities and consistently exceed revenue targets.
• Experience developing account plans managing complex sales cycles and accurately forecasting revenue.

• KEY TECHNICAL SKILLS AND KNOWLEDGE:

• Solid understanding of sales process account management and channel sales models
• Knowledge of cybersecurity software SaaS or IT solutions preferred.
• Strong relationship-building communication and stakeholder management skills.
• Ability to identify cross-sell and upsellacross customer accounts and develop partner growth strategies.
• Proficiency with CRM systems (e.g. Salesforce) and pipeline management best practices.
• Strong organizational skills with the ability to prioritize multiple initiatives and manage competing deadlines.
• Analytical mindset with the ability to interpret sales data identify trends and drive business outcomes.
• Self-motivated and able to work independently while collaborating effectively within a team environment.
• Strong understanding of indirect sales models and the ability to influence and collaborate with partners to achieve customer success.
• Experience working cross-functionally with Sales Sales Engineering Marketing Customer Success and Distribution teams.

OTE for this role is $90K-$100K

Experience:
Years of work experience: 6

Benefits

• Cigna Medical Plan
• Cigna Dental Plan
• EyeMed Vision Plan
• Reliance Standard Life Insurance
• Reliance Standard Long Term Disability Plan
• HealthJoy Employee Assistance Program
• Cigna Supplemental Insurance
• Lifestyle Spending Account
• Bi-Weekly Mediation Series
• On-site Gym and shower facilities

• Volunteer Day off
• Paid Time off
• Tuition Reimbursement
• Birthing Parent Match
• Pet Insurance

• Recreational Zone
• Coffee & Snacks
• Parking Benefit

• Benefit Hub - Discounts on travel cars electronics etc
• 401(k) retirement savings
• ESETs Charitable Contributions Program
• Referral Program

Primary location

Additional locations

Time type