Infrastructure Engineering Sr. Manager-EUC Platform Engineering

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Leads the engineering modernization implementation lifecycle management security and operational enablement of enterprise End User Computing platforms and services. Translates Platform Services strategy into executable plans that deliver a secure resilient intuitive and scalable teammate computing experience. Leads engineering managers and experienced individual contributors across Windows build endpoint configuration vulnerability and problem management and EUC platform engineering. Drives the evolution toward software-defined product-oriented platform engineering through automation infrastructure and configuration as code CI/CD automated controls observability self-service and reusable platform capabilities. Reduces manual operational work while improving platform reliability security engineering velocity teammate experience and measurable service outcomes.

and establish short-term tactical and operational plans for EUC engineering with significant contributions toward Platform Services objectives service reliability security and teammate experience.
the design engineering implementation lifecycle management and support enablement of enterprise endpoint platforms spanning physical devices persistent and non-persistent virtual desktops Windows images endpoint configurations browsers productivity applications and supporting infrastructure.
a multi-disciplinary EUC engineering organization that includes lower-level managers platform engineers experienced individual contributors and strategic service partners.
Windows build engineering for physical and virtual images endpoint configuration engineering testing automation application packaging hardware engineering feature updates driver and BIOS currency image automation and platform transitions.
endpoint vulnerability remediation security baseline control execution encryption compliance remediation automation exception and deferral processes problem management and reporting-quality improvement in partnership with Cyber Risk and control functions.
EUC platform engineering through infrastructure as code configuration as code CI/CD pipelines automated task sequences reusable automation version-controlled repositories code peer review and elimination of unnecessary manual steps.
business requirements for simplicity stability performance mobility and timely delivery with technology requirements for standardization automation resiliency security compliance and cost efficiency.
and enforces engineering standards architectural guardrails governance change controls documentation and operational readiness requirements for endpoint technologies and services.
with architecture cybersecurity identity and access management network cloud and hosting service management application owners business technology teams vendors and support organizations to deliver integrated EUC solutions.
the evaluation and adoption of modern endpoint capabilities including digital employee experience tooling passwordless authentication self-service services automated software updating modern management and virtual desktop platform modernization.
escalation response to complex high-impact endpoint incidents and systemic technical problems ensuring appropriate troubleshooting vendor escalation root-cause analysis remediation and prevention activities.
and monitors operational and engineering measures such as service-level performance vulnerability and security-control compliance image delivery validation backlog health change outcomes and automation effectiveness.
strategy risk capacity performance and delivery status to senior technology leadership through business reviews operating metrics roadmaps findings updates and decision-ready recommendations.
compliance with enterprise security risk audit regulatory records change and technology-management requirements; leads remediation of findings and management self-identified issues within the EUC domain.
workforce planning capacity management vendor and contractor oversight financial planning prioritization and resource allocation to meet operational commitments and transformation goals.
organizational capability through coaching succession planning performance management role clarity cross-training and development of engineering automation risk management and leadership skills.

For this opportunity Truist will not sponsor an applicant for work visa status or employment authorization nor will we offer any immigration-related support for this position (including but not limited to H-1B F-1 OPT F-1 STEM OPT F-1 CPT J-1 TN-1 or TN-2 E-3 O-1 or future sponsorship for U.S. lawful permanent residence status.)

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Implements and may help establish key elements of short-term (less than 1 year) tactical and operational plans with significant contribution towards the achievement of results for the job area.
2. Implements and maintains infrastructure platforms across key domains (e.g. cloud network compute storage databases platform/middleware) to support secure and reliable enterprise operations.
3. Enforces technology strategies standards and governance to ensure alignment with organizational goals and regulatory compliance.
4. Manages a small to mid-sized infrastructure team that may consist of lower-level management as well as experienced individual contributors delivering reliable and scalable infrastructure solutions.
5. Guides automation monitoring and optimization processes to enhance infrastructure availability and performance.
6. Collaborates with cross-functional teams to integrate new technologies and improve infrastructure standards and processes.
7. Troubleshoots and resolves numerous complex technical issues impacting infrastructure performance.
8. Monitors team performance and provides coaching and development to enhance skills and productivity.
9. Ensures compliance with security and risk management policies within the infrastructure domain.
10. Communicates effectively with upper-level management to align infrastructure initiatives with business objectives.
11. Participates in budgeting resource planning and operational reporting for the infrastructure team.

Qualifications
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Bachelors degree in Computer Science Engineering Information Systems a related field or equivalent education training and work-related.
- Minimum of 7 years of professional experience in infrastructure engineering.
- Experience managing a team within a technology environment.
- Knowledge of enterprise infrastructure technologies including cloud network database storage platform computing and middleware.

Preferred Qualifications:

-Masters degree in a relevant technical or business discipline.

-Experience managing technology teams including managers and/or senior technical professionals in a complex and regulated enterprise environment.

-Demonstrated knowledge of EUC technologies including Windows endpoint engineering physical and virtual desktop images endpoint configuration application packaging and testing technologies hardware lifecycle engineering browsers and productivity platforms.

-Experience implementing infrastructure-as-code CI/CD pipelines configuration management and remediation automation.

-Experience leading secure technology delivery within formal change risk control audit and regulatory governance frameworks.

-Experience directing vulnerability remediation security configuration compliance software currency and endpoint risk-reduction programs.

-Experience applying automation scripting version control testing and modern engineering practices to improve reliability repeatability and scale.

-Strong communication stakeholder management prioritization problem-solving and executive-reporting skills.

-Experience with Microsoft Intune Microsoft System Center Configuration Manager Windows 11 Microsoft 365 Apps Nexthink Azure/Entra services Citrix or comparable virtual desktop technologies and endpoint analytics or digital experience platforms.

-Experience with ServiceNow CMDB vulnerability-response workflows software lifecycle governance and operational reporting.

- Knowledge of passwordless authentication encryption security baselines and endpoint compliance controls.

- Industry certifications such as CISSP CISM Microsoft ITIL Agile cloud endpoint management or equivalent credentials.

-Ability to evaluate alternative technical approaches and translate enterprise strategy into executable roadmaps operating models and measurable outcomes.

-Demonstrated ability to lead modernization while maintaining service stability security compliance and a strong end-user experience.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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