Information Technology Specialist III (55129)

SUMMARY OF POSITION:Under general direction designs supportsmaintains and evaluates network and telecommunication systems; installs configures andmaintainsboth physical and virtual network appliances;maintainscollege wired and wireless network ISP connectivity;servers;performs other related duties as assigned.

ESSENTIAL DUTIES/NON-ESSENTIAL DUTIES ANDRESPONSIBILITIES :

Network Administration/Server Support50%

• Responsible for planning developingmaintaining andmonitoringthe security of the campus network.

• Designs plans installs implements andmonitorsboth system and application software on the network switches wireless controllers and access points FirewallVPN appliances NAC appliance and other networked devices

• Monitor the network to ensure that the network is available to all system users

• Responsible for all backups of the network devices

• Install configuremaintain and support enterprise systems

• Resolve escalated help-desk tickets

• Work with vendors to researchnew technologiesto enhance or improve campus technology

E-mail/Internet/Systems Support 30%

• Manage andmonitorISP connectivity

• Researches and troubleshoots e-mail problems by reviewing mail logs records and network configurations

• Troubleshoot wired and wireless connectivity issues

Telecommunications Support20%

• Plans recommends andassistsin the design of telecommunications systems and procedures;

• Coordinates the ordering and installation of telecommunications and data systems equipment and cabling;

• Research analyze troubleshoots and resolves telecommunications-related problems;

• Maintains telecommunication serverappliancesand software

• Support andmaintaincampus-wide video surveillance and security camera systems

All duties and responsibilities must be performed in compliance with the Universitys Service Expectations.

OB QUALIFICATIONS:

MINIMUM QUALIFICATIONS:

• Associate degree in computer science or related field

• Fouryears of networking experience

• Combination of certificates and experience related to the requirements of the position.

PREFERRED QUALIFICATIONS:

• Bachelors degree in computer science or related field

• Three years of related experience in network management.

• Experience withNetwork equipment(Extreme Networks Cisco Aerohive Aruba)

• Experience with Fortinet products

• Wireless design and deployment

• Familiarity with Telecommunications equipment

• Experience with VMWare and Nutanix clusters

KNOWLEDGE SKILLS AND ABILITIES:

• Working knowledge of local and wide area networks (LAN/WAN) Internet e-mail systems telecommunications data communications standard operating systems softwarepackagesand software utilities

• Properrecordsmaintenance and storage for local and distributed environments.

• Experience in all areas of local and wide area networks management and administration including but not limitedto:system configuration upgrades setup troubleshooting planning designing implementation and user support

• Troubleshootingmaintainingconfigurationand supporting telecommunications equipment.

• Plan design andmaintaindata networks and network application servers

• Provide technical support to users

• Administer day-to-day operation of network equipment and network application servers

• Implement LAN/WAN maintenance and management

• Explain technical concepts in non-technical terms to faculty staff and students

• Keep current by reading interpreting and applying information on technological changes and updates

• Develop andmaintainsystem documentation SOPs and technical diagrams

• Prepare clear and concise written communications;

• Research technical manuals and guides to respond to user questions prioritize requests organize schedule and coordinate a variety of activities and projects

• Ability to learn new software and hardware packages;

• Adapt to changes in technology;

• Work independently and as a team member;

• Establish andmaintaincooperative-working relationships with all those contactedduring the course ofwork.

GUIDELINES AND SUPERVISION:TheInformation Technology Specialist IIIreports to theInterim Leader/CIO of IT. Under generalsupervisionbe able to respond to and diagnose problems independently or through discussion with others.

SPECIAL CONSIDERATIONS:Display a willingness to workadditionalhours during the week and/or weekend ifrequired.

Hours:The universitys operating hours are Monday through Thursday 8am - 5pm and Friday 8am - 1pm. This position requires occasional weekends and hours outside of regular business hours.

DISCLAIMER:The preceding job description has been designed toindicatethe general nature and essential duties and responsibilities of work performed by employees within this classification. It may notcontaina comprehensive inventory of all duties responsibilities and qualificationsrequired ofemployees to do this job.

We believe thata diversefaculty and staff are essential to achieving academic excellence; thus we strongly encourage applications from candidates from all racial ethnic and cultural backgrounds.