Implementation Specialist

About Anthropic

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

About the Role:

Were building a team of Implementation Specialists to be the technical hands that switch Claude on inside our largest customers the people who turn weve signed the contract into our employees can log in with the right access under the right policies the way our security team expects. Before any CSM can drive adoption before any Technical Specialist can run a workshop before any champion can ship their first workflow someone has to connect Claude to the customers identity provider get the right people provisioned into the right workspaces and walk their CISO through how it all comes together. Thats your work.

This is not an adoption or enablement role those sit with our Customer Success Managers and Technical Specialists. Your job is technical deployment security credibility and clean handoffs. Youll spend your time inside customer identity providers Okta Entra ID Ping Google Workspace on working sessions with customer IT and IAM leads debugging SAML assertions and SCIM attribute mappings and authoring the runbooks that make every downstream hour of CS and Enablement investment compound instead of evaporate.

You should be the kind of person a customers security lead wants in the room credible because youve shipped dozens of enterprise deployments calm under pressure because youve debugged every flavor of IdP edge case and trusted because when you say we can do that or we wont do that heres why your word holds.

What youll do:

Youll typically run a portfolio of 510 concurrent enterprise deployments. A week looks roughly like:

• Configure and troubleshoot SSO (SAML OIDC) SCIM/JIT provisioning MCP connectors admin policy templates and seat-assignment logic across Okta Entra ID Ping and Google Workspace observed as part of setup. Deliver informative transitions to Support for deeper issues that require investigation and/or engineering support

• Run technical working sessions with customer IT IAM and security leads including CISOs at F500 scale explaining our security model shared-responsibility boundaries and data-handling posture.

• Anticipate what a regulated customers security review will ask (SOC 2 ISO 27001 HIPAA FedRAMP) and partner with our AI Security Specialist when needed.

• Diagnose identity edge cases live on calls: broken SAML assertions misconfigured SCIM attribute maps group-filtering issues tenant-provisioning quirks.

• Author Deployment Runbooks that the CSM inherits at handoff as-built environment admin contacts known issues support tier so adoption starts warm.

• Contribute to repeatable playbooks and admin documentation that shape how the IS function scales youll be one of our first hires so what you build becomes the template.

What were looking for:

• 5-7 years in a customer-facing technical role Technical Account Managers Technical Onboarding Technical Support Solution Architects or technical consulting.

• 4 years of hands-on sustained ownership of enterprise identity integration work SAML OIDC SCIM v2 JIT provisioning across at least two major IdPs (Okta Entra ID Ping Google Workspace) and familiarity with Work OS. You can debug a broken SAML assertion or a misconfigured SCIM attribute map without escalating.

• Senior candidates should have experience having led the Implementation Specialist function or built deployment playbooks from scratch at a prior company

• Proven track record running multiple concurrent enterprise deployments at F500 scale with documented handoffs.

• Customer-facing technical communication skills that hold up under pressure. You can run a working session with a CISO and an IAM lead in the same room explain trade-offs without jargon and hold the line on scope without damaging the relationship.

• Working knowledge of enterprise security and compliance frameworks (SOC 2 ISO 27001 HIPAA FedRAMP) sufficient to anticipate and answer customer security reviews.

• Experience in regulated industries: financial services healthcare pharma public sector and with the security-review rigor they require.

• Portfolio discipline you document as you go you hit milestones youve committed to and you dont drop balls across 510 concurrent threads.

• Prior experience at an enterprise SaaS or AI/ LLM vendor with a heavy admin/IdP surface (e.g. identity collaboration security or productivity platforms).

• Exposure to AI/LLM products or agentic systems.

• Familiarity with Claude specific concepts like Skills MCP and Plugins.

• Experience partnering with SI / GSI delivery partners in an ecosystem attach model.

Logistics

Minimum education: Bachelors degree or an equivalent combination of education training and/or experience

Required field of study:A field relevant to the role as demonstrated through coursework training or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams remember that Anthropic recruiters only contact you some cases we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money fees or banking information before your first day. If youre ever unsure about a communication dont click any linksvisit for confirmed position openings.

How were different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policy for using AI in our application process.