Forward Deployed Engineer Intern – AI Implementation

Redefine the future of customer experiences. One conversation at a time.

At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.

Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.

If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.

Location:This is an onsite role based at Nextivas Scottsdale headquarters (9451 de Ventura Scottsdale AZ 85256). Working together onsite strengthens how weoperate enabling faster decisions clearer communication and stronger execution so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation:This role is expected to workonsitefour days per week. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

At Nextiva we build technology that helps businesses create amazing customer experiences. Our AI-powered customer experience platform brings together voice messaging automation and intelligence to help organizations work smarter and serve customers better.

As a Forward Deployed Engineer Intern youll work directly with customers as they begin using Nextiva Expert AI. Youll help transform business requirements into working AI Employees by configuring prompts workflows routing logic and AI behaviors within our platform.

This internship combines customer interaction AI implementation and solution design. Rather than writing production code youll configure AI solutions using Nextivas platform helping customers see value from day one while learning how enterprise AI implementations work in real-world environments.

Youll receive structured onboarding and mentorship from experienced Forward Deployed Engineers allowing you to build technical skills while developing customer-facing consulting experience.

What Youll Do

• Partner with Sales through live customer handoffs following product purchase.
• Guide customers through Xbert AI onboarding and initial platform setup.
• Configure AI Employees for common business use cases.
• Write and refine prompts that produce reliable predictable AI responses.
• Build deterministic conversation flows and workflow logic.
• Configure greetings routing transfers business hours and after-hours experiences.
• Configure prebuilt tools and simple API-enabled functions within the platform.
• Test AI prompts workflows and customer experiences before deployment.
• Train customers on how to use and manage their AI Employees.
• Document customer requirements configurations implementation notes and next steps.
• Recognize when customer requirements require deeper technical expertise and partner with the Forward Deployed Engineering team.
• Maintain clear customer communication throughout implementation.
• Share customer feedback with Product Engineering and internal stakeholders to improve the platform.

About You

You enjoy solving problems learning new technology and working directly with customers. You can explain technical concepts clearly and are excited about applying AI to real business challenges.

You have:

• Excellent verbal and written communication skills
• Confidence presenting technical concepts in a simple customer-friendly way
• Experience writing prompts building AI assistants or creating prompt-based automations
• Foundational knowledge of large language models such as OpenAI Claude Gemini or Llama
• Understanding of prompt engineering and how prompts influence model behavior
• Basic knowledge of APIs including inputs outputs parameters and common response patterns
• Familiarity with workflows tool calling or function calling concepts
• Strong analytical thinking and problem-solving skills
• A collaborative mindset and willingness to ask questions and learn
• Availability to work a schedule aligned with Arizona business hours

Nice to Have:

While not required experience with any of the following is a plus:

• Python
• Low-code or no-code automation platforms
• Conversational AI or chatbot development
• API integrations
• Retrieval-Augmented Generation (RAG)
• Embeddings or vector databases
• AI evaluation frameworks prompt testing or model benchmarking

What Youll Gain:

• Hands-on experience implementing AI solutions for real customers
• Practical exposure to prompt engineering AI workflows tool calling and customer onboarding
• Mentorship from experienced Forward Deployed Engineers
• Experience working at the intersection of AI customer success and solutions engineering
• The opportunity to contribute to customer implementations that deliver measurable business value

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity andsimplicity to ambiguity challenge the status quo and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically learning and improving as they go.
• Critical Thinker: Data-drivenforward-thinkingindividuals who identify key drivers anticipate risks and deliver clear recommendations. They confidently leverage AI and automation to reduce friction improve decision-making and focus on higher-value work.
• Right Attitude: Collaborative competitive and resilient team players who jump in to solve tough problems learn from setbacks and foster a culture of service respect andcarefor customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.

• Health: Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
• Insurance: Life disability and supplemental indemnity plans
• Work-Life Balance: Flexible Time Off for salaried employees PTO for hourly employees Paid Sick Time Paid Parental Bonding Leave and holiday pay
• Financial Security: 401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
• Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Growth: Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

#LI-MS1 #LI-Onsite

Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.

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