Implementation Consultant GA, On Site

• Lead the client implementation process for new PEO clients ensuring a seamless transition to our services.
• Lead clients full implementation by understanding their requirements and configuring our PEO solutions to meet their needs.
• Serve as the primary point of contact for clients during the implementation phase addressing their concerns answering questions and providing expert guidance on system configuration and best practices.
• Provide training and guidance to clients on how to use our PEO system effectively ensuring a smooth transition and user adoption.
• Troubleshoot and resolve any technical or process-related issues that arise during the implementation phase.
• Collaborate with cross-functional teams including Sales Client Relations and Payroll.
• Act as a subject matter expert staying up to date with industry trends best practices workflows processes complex client situations and benefit regulations.
• Identify opportunities for process improvement and efficiency gains in benefit implementations.
• Identify opportunities for process improvement and contribute to the enhancement of implementation methodologies tools and templates.
• Collaborate with peers and leadership to ensure consistency and alignment in implementation practices across the organization.
• Attend Webinar seminars and other trainings.
• Other ad hoc duties or projects as assigned.

• Excellent communication and interpersonal skills (both written and verbal) with the ability to establish rapport with clients and internal teams
• Problem-solving mindset with the ability to analyze complex situations and provide effective solutions
• Exceptional attention to detail and strong analytical skills to conduct data analysis and quality control assessments
• Ability to effectively prioritize and re-prioritize as needed to meet changing business objectives and requirements
• Must be able to maintain organization prioritize and adjust priorities to balance workloads appropriately with the urgency of tasks.
• Must be able to remain calm under pressure and ensure communications remain professional in escalated or emotionally turbulent situations
• Constantly assesses the neatness accuracy thoroughness of the work assigned.
• Proven ability to work effectively with other build strong team dynamics and foster cooperation among team members.

• High School/GED or equivalent combination of experience skills education (including other relevant non-traditional degree programs certifications or job training programs) required.
• At least 3 years of related work experience.
• Proficiency in HR software and tools specifically PrismHR.
• Strong understanding of payroll and HR processes regulations and compliance requirements.
• Proven experience in implementation payroll or a related field.
• Proven track record of managing multiple implementation projects simultaneously and meeting deadlines.
• Knowledge of relevant federal and state regulations pertaining to benefit administration.
• Proficient in Microsoft Office Suite (Word Excel PowerPoint).

• Frequently required to sit; occasionally required to stand and walk.
• Must be able to remain in a stationary position 75-100% of the time and must be able to occasionally move about the building to access copiers filing cabinets or grab mail from front desk.
• Must be able to constantly communicate with team members and employees.
• Constantly operates a computer and other office productivity equipment such as a keyboard mouse printer scanners faxes and copiers.
• Repeating motions that may include the wrists hands and/or fingers.
• Requires constant mental comprehension to assess the accuracy neatness and thoroughness of the work assigned.
• Specific vision abilities required include close vision and ability to adjust focus.
• Moderate concentration/intensity which includes prolonged mental effort.
• Noise level in the work environment is usually moderate.
• May occasionally move objects up to 20lbs. throughout the office.

This position is eligible for the following benefits:

• Health Insurance: Medical dental and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO Holidays Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits: Life insurance short term disability long term disability employee assistance program (EAP) flexible spending account (FSA) health savings account (HSA) Identity theft protection critical illness accident cancer hospital protection legal and pet insurance.
• Additional Compensation: e.g. signing bonus commission structure if applicable