HVAC Technical Representative II

Join2J Supply proudly part ofRheem a global leader in Heating Ventilation and Air Conditioning (HVAC) innovation!

With over 60 years of trusted service2J Supplyhas built a strong network across Ohio Kentucky West Virginia and Indiana delivering top-quality HVAC products exceptional service and industry-leading training to residential contractors.

At 2J Supply we continue to operate with asmall-company feelbut with theresources and benefits of a large company - creating opportunities for growth and success for both our team and our customers. As part of the Rheem family were stronger than ever and committed to:

• Listening to Understand
• Contributing Respectfully
• Thinking Creatively
• Acting with Responsibility

Step into an environment where innovation meets opportunity and where you can grow with a company that values both its employees and its customers!

TheTechnical RepresentativeII will provide product technical support to the Divisions assigned customers in the proper application installation operation and service of the Divisions products.

This position will serve2J Supply customersfrom a home-based office located in the area. Our ideal candidate is based in Dayton OH.

• Provide guidance to internal and external customers on proper operation user maintenance application parts identification and other duties assigned to support company products.

• Provide detailed technical guidance to internal and external customers including but not limited to fault finding installation recommendations repair guidance and participation in the Factory Start up program for large installations of company products.

• Track emerging product failure related trends based upon feedback from external customers and notify management when appropriate.

• Document support activities via the call ticket system ensuring that all inquiries are logged and appropriated coded and completed in a timely manner.

• Notify immediate manager of issues pertaining to critical customers product field failures or other circumstances requiring management involvement.

• Assist customers with their issues in a timely and effective manner to ensure a positive customer experience is achieved.

• Develop modify and update as required service manuals and parts lists for products.

• Provide informal /formal training to colleagues as directed by management.

• Perform other duties as required

• Bachelors Degree or HVAC accreditation from technical trade school.

• 3 years of experience in troubleshooting and repair of HVACR systems appliances

• Must have excellent written and verbal communication skills and demonstrated ability to work both and with others.

• Intermediate computer skills and common computer software applications.

• Must be able to multi task

• Some travel is required.

• Occasional lifting of up to 100 lbs. required

Preferred Qualifications:

• Universal HVAC certification or enrolled to obtain HVAC certification.

As a leader at Rheem how you achieve results is as important as the results you achieve. While LEADING SELF you will be expected to demonstrate the following competencies and behaviors:

• Adapting
• Business Understanding
• Collaborating
• Communicating Effectively
• Continuously Improving
• Customer-Orientation
• Developing Self
• Focusing on Results
• Influencing
• Managing Relationships
• Managing Work
• Problem Solving & Decision Making

Equivalent combination of education experience and skills may supplement above minimum job requirements.

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