Human Services Program Specialist

Title: Human Services Program Specialist

State Role Title:Prog Admin Specialist II

Hiring Range: $55935.25 - $65110.25

Pay Band: 4

Agency: Virginia Department of Health

Location:LORD FAIRFAX HQ

Agency Website:

Recruitment Type: General Public - G

Job Duties

A. Performance Management (for employees who supervise others)
Serves in a managerial/supervisory capacity to conduct performance management activities and ensure onboarding/offboarding and training for staff
Establishes and reviews work assignments and priorities and implements performance improvement strategies and/or problem resolution for related issues in conjunction with program management and Human Resource staff
Ensures relevant training and workplace safety for staff
Conducts required performance monitoring and appraisals establishes clear performance expectations addresses deficiencies in a timely manner and documents underperformance in accordance with state guidelines
Supports employee growth through regular feedback coaching and professional development opportunities
* If Employee Level Indicator is checked Supervisor or Manager Performance Management Duties are applicable and must be included on the PD in PageUp.

B. Program Management
Provides administrative and operational program support
Maintains all required documents files and records in compliance with applicable requirements and policies and procedures
Enters all program related data into database; ensures accuracy and completeness
Analyzes information to make recommendations for improvement
Contacts service providers (medical providers laboratories etc.) to provide and/or obtain information related to program services
Completes and submits reports records records and other required forms within established timeframes
Provides information on community services available to clients (medical facilities community based organizations social services programs etc.)

C. Case Management (if applicable)
Provides effective case management services including but not limited to:
o Contacts patients newly diagnosed; offers care and medical case management according to the standards and guidelines
o Motivates patients to attend medical appointments and remain adherent to medication regimen
o Through the use of motivational interviewing techniques identifies barriers that prevent the patient from attending appointments
o Links clients to additional services to reduce the barriers identified
o Identifies intervention and prevention opportunities

D. Grant and/or Fiscal Support
Maintains knowledge of grant regulations and requirements as applicable and ensures that program activities and initiatives are in compliance
Provides fiscal administrative duties and supports effective resource allocation
Works to strengthen relationships with community partners to ensure seamless processes and efficient identification of areas of concern
Represents work unit in meetings if requested by supervisor
Works with program supervisor to prepare annual work plan for contract renewal
May research available grants and interpret RFPs as needed; coordinates grant activities and prepares grant activity reports; works with community partners on their grants as requested
E. Training
Attends continuing education programs in accordance with development plan
Attends other job-related trainings and programs
Identifies learning and training needs related to job performance or maintenance of professional skills
Investigates appropriate trainings and seeks appropriate permission to attend
Uses information gained at trainings to improve personal skill level and shares information with co-workers and team members
Makes noteworthy contributions to improving processes and service delivery

F. Public Information
Works closely with others to develop program support content such as media campaigns social media content and health education materials
Develops educational materials to assist staff in providing health education or marketing available services
May represent the work unit as assigned on committees and task forces and provide updates and summaries of activities and issues from committees
Promotes interagency cooperation and networking among health-related organizations
Works closely with a variety of staff to develop effective and appropriate messages
Follows all HIPAA and FOIA guidelines

This is a restricted position which is solely funded by the Title V-MCH Maternal Child Health for a one year period ending 06/30/2027. The availability of funding is scheduled for review annually and periodically thereafter. Continued employment is contingent on the continued availability of funds.

The Virginia Department of Health offers 12 paid holidays medical dental vision and life insurance retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick family/personal and annual leave.

Minimum Qualifications

Knowledge and/or experience with administration planning service delivery and evaluation of principles and practices that support reporting surveillance and quality assurance for public health initiatives
Knowledge and experience conducting studies and research providing technical training developing and communicating information ensuring compliance with policy and regulations and maintaining documentation
Knowledge and/or experience with data collection and analysis ensuring data accuracy and integrity and producing reports
Experience identifying analyzing and providing recommendations for problem resolution
Experience working as part of a team responding to inquiries in a professional and timely manner interpreting and applying policies and procedures and preparing correspondence
Demonstrated effective oral and written communication organizational time management analytical interpersonal and decision-making skills

Additional Considerations

Public health experience
Experience with grant writing and/or grant acquisition and management
Experience providing leadership and/or supervision of staff and teams

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. May be required by VDH to adjust work hours location and job duties and participate in training to meet public health business needs including emergencies. If this position is designated as a mobile worker this includes both working in the field and teleworking at an alternate location when not in the field or during an emergency closing. You may be required to periodically come into your assigned office to attend meetings or training.

Contact Information

Name: Karla Fillmore

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.