HR Solutions Administrator II

The HR Administrator is a key member of the HR Shared Services team responsible for delivering consistent highquality support across the full employee lifecycle. This role provides employeefacing service handles operational processes such as onboarding job changes and leaves of absence and partners closely with HR Business Partners (HRBPs) and Centers of Excellence (COEs) to ensure efficient and accurate HR service delivery. The HR Administrator contributes to a positive employee experience through timely communication process accuracy and strong customer service.

Employee Lifecycle Support

• Process and manage lifecycle transactions including onboarding internal transfers promotions and separations.

• Support onboarding steps such as documentation collection system entry coordination of preemployment requirements and new hire communication.

• Coordinate leave of absence (LOA) cases ensuring employees receive accurate guidance and documentation is processed according to policy.

• Maintain employee records and ensure compliance with HR legal and data privacy requirements

• Update HR systems and ensure data accuracy across HR platforms.

Employee Support & Case Management

• Respond to employee inquiries through HR Help Desk or case management systems providing clear timely and policyaligned answers.

• Escalate complex cases as appropriate.

• Contribute to a positive efficient and employeecentered shared services experience.

Collaboration with HRBPs and COEs

• Work closely with HRBPs and COEs (such as Talent Acquisition Benefits Global Mobility) to support endtoend lifecycle processes.

• Coordinate crossfunctional workflow needs ensuring tasks are completed accurately and stakeholders remain informed.

• Provide routine updates to HRBPs on pending or escalated items

Process Excellence & Continuous Improvement

• Identify opportunities to streamline lifecycle processes reduce manual work and enhance the employee experience.

• Recommend improvements that support standardization and operational efficiency across the shared services model.

• Maintain process documentation and support adoption of updated HR workflows and systems.

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Reporting Relationship

• Reports to HR Operations Americas Employee Solutions Center Lead
  
  

• Experience in HR operations shared services or employee support.

• Strong customer service mindset and ability to communicate effectively with employees at all levels

• High attention to detail and accuracy in data management and documentation.

• Ability to manage high volume work prioritize competing tasks and meet deadlines.

• Strong organization and problemsolving skills.

DESIRED

• Experience with HRIS platforms (e.g. Oracle Cloud Peopleoft SAP)

• Exposure to HR service center technologies or ticketing systems.

• Background working in a multi-site shared services environment

Knowledge Skills Abilities and Other Characteristics

• Serviceminded approach with strong interpersonal skills.

• Ability to work independently while collaborating across HR functions.

• Comfortable adapting to changing priorities and fastpaced environments.

• High level of integrity and discretion when handling confidential information.

• Ability to build relationships with people whose assistance cooperation and support may be needed

• Ability to anticipate and prepare for upcoming surges in work

Working Conditions

This position is considered OFFICE WORK which is characterized as follows.

• Almost exclusively indoors during the day and occasionally at night.

• Occasional exposure to airborne dust in the work place.

• Work surface is stable (flat).

Physical Activity/Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is considered LIGHTwork.