HR Operations Manager

As an HR Operations Manager you will own the day-to-day relationships for a portfolio of high-growth startups serving as each clients primary point of contact and trusted HR partner. You will stay closely connected to client needs anticipate priorities and ensure they receive responsive high-quality support.

Reporting to the HR Director you will lead a team of HR Generalists and Philippines-based HR Specialists responsible for onboarding employee changes benefits administration payroll support recordkeeping and other core HR operations. You will set priorities delegate work remove roadblocks and provide the oversight needed to ensure the teams work is accurate timely and consistent.

Youll be the voice on the client calls. When a founder wants to terminate someone in California next week when a client hires their first employee in New York when a harassment complaint lands with no precedent behind it thats your call to lead to lead your team to the right decision.

If you have built or managed an HR function in a fast-growing organization this role offers the opportunity to apply that experience across a portfolio of companies with a team to lead and support.

What makes this role different

• Direct management responsibility. Youll lead and develop a distributed HR team set priorities delegate work provide feedback and address performance concerns when needed.
• Ownership of client relationships. Youll serve as the primary HR contact for founders and client leadership providing practical guidance and taking responsibility for the quality and timeliness of the teams work.
• Broad compliance exposure. Youll support clients across multiple states including California New York Washington and Colorado as well as international contractors and EOR arrangements.
• Clear boundaries around legal matters. Youll be expected to recognize when an issue falls outside the scope of HR guidance and advise the client to consult qualified employment counsel.
• A collaborative way of working. Client communications documents and processes are shared across the team to support visibility review feedback and continuous learning.

What youll own

The team

• Lead a team of HR Generalists who oversee the day-to-day work of our Philippines-based HR Specialists.
• Assign client coverage set priorities across the portfolio and manage capacity.
• Review important work before it goes to a client including agreements filings handbooks and payroll output.
• Coach and develop the people under you including performance conversations and hiring input.
• Build and improve the processes templates and playbooks the team uses.

The client relationship

• Serve as the main point of contact for founders and client leadership.
• Lead recurring client calls and stay informed about each clients priorities and upcoming needs.
• Handle the escalations your team cant resolve and know which ones should never reach them in the first place.
• Translate risk into decisions a founder can actually make.

Compliance and risk (you own the outcome; your team does much of the execution)

• Federal state and applicable international employment compliance across the client portfolio.
• Keep the team on top of contract renewals policy deadlines filing dates and other compliance deadlines.
• Government reporting and registrations including EEO-1 ACA and state registrations.
• Set the standards for employment agreements offer letters separation agreements and policy documents; provide final approval and personally draft more complex documents when needed.
• Oversee the implementation and ongoing maintenance of employee handbooks state addenda and required compliance notices.
• Workers compensation EPLI and other employment-related insurance programs.

Employee relations (this one stays with you)

• Conduct workplace investigations and prepare documentation that holds up under scrutiny
• Guide clients through performance management accommodations leave and terminations
• Support client managers through difficult conversations without taking the conversation from them

What youll bring

• 6 years in HR operations compliance or a senior generalist role including at least 2 years directly managing or reviewing the work of other HR professionals
• Client-facing or multi-entity experience consulting outsourced HR PEO or a multi-entity corporate role. Youll be advising people who dont report to you and can overrule you.
• Demonstrated multi-state compliance ownership including California
• Experience conducting workplace investigations and documenting them
• Hands-on background across the full stack your team runs payroll onboarding benefits PEO HRIS. You wont do most of it day to day but youll review all of it and you cant review what youve never done.
• The ability to run a client call alone and hold the room when the answer isnt good news
• SHRM-CP SHRM-SCP PHR or SPHR
• Uses good judgment to make informed decisions and recognize when an issue should be escalated.
• Possesses strong professional judgment makes informed decisions and recognizes when matters should be escalated or delegated.

Strongly preferred

• Experience managing offshore or distributed teams
• PHR-CA or California-specific compliance depth
• Startup or VC-backed client experience
• International employment EOR or global contractor exposure
• Leave administration depth FMLA state leave programs ADA interactive process
• Bachelors degree in HR business or a related field

Compensation and benefits

$115000 $125000 depending on experience location and qualifications.

• Health dental vision with employer contributions
• 401(k) with employer match
• Paid Time Off
• Fully remote role
• SHRM or HRCI recertification support and professional development budget

About B Consulting

B Consulting is a premier outsourced finance accounting and HR firm supporting funded high-growth startups through mid-stage businesses in tech consumer products retail manufacturing and services. We give founders the financial roadmap to make smart decisions and using best-in-class software and process we deliver peace of mind.

This is a full-time remote position.

B Consulting is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion sex sexual orientation gender identity national origin veteran status or disability status.

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