HR Generalist, Employee Relations

Position Title: HR Generalist 
Reports To: VP of Human Resources
Location: Kansas City MO (Hybrid Average 2 days/week on-site)
Experience Level: 35 Years
Primary Focus: Frontline Employee Relations ADA Interactive Process & HR Project Management

Position Overview
The HR Generalist serves as the operational engine for employee relations (ER) workplace compliance and key HRBP initiatives. Positioned strategically between the HR Coordinator and HR Business Partners (HRBPs) this role directly supports frontline managers and employeesparticularly across our non-exempt inside sales organization and corporate teams.

This role requires someone who thrives in core ER mastery: managing high-volume casework conducting objective investigations leading ADA interactive conversations and coaching frontline leaders on soft skills and communication. Additionally this individual will serve as a tactical project manager partnering with the Lead HRBP and VP of HR to drive key annual initiatives (End-of-Year Merit Handbook Reviews and Talent Reviews).

Key Responsibilities
1. Employee Relations & Case Management

• Casework Ownership: Receive and manage assigned ER tickets from the HR Coordinator via Jira. Own investigate and resolve standard workplace issues including attendance/punctuality peer friction performance management policy violations and commission-related disputes.
• Frontline Manager Coaching: Act as a trusted advisor to frontline sales leaders providing 1-on-1 coaching on communication delivering constructive feedback administering progressive discipline and managing difficult employee conversations.
• Strategic Escalations: Maintain a clear threshold of autonomy while identifying complex sensitive or high-risk cases for timely escalation to the HRBP or VP of HR.
• Documentation & Data Integrity: Maintain thorough objective and legally defensible ER investigation records and documentation.

2. ADA Interactive Process & Accommodation Leadership 

• Interactive Process Guidance: Partner closely with the Internal Leaves Administrator (who manages third-party LOA vendors) to lead direct supportive interactive process discussions with employees and managers.
• Accommodation Decisions: Evaluate medical documentation assess essential job functions determine reasonable accommodations under the ADA and track ongoing accommodation plans.

3. HR Project Management & Benchmarking 

• Project Execution: Serve as the primary project manager for core annual HR milestones including End-of-Year Merit Planning Annual Handbook Reviews and Talent Reviews keeping the Lead HRBP and VP of HR on schedule.
• PM Tooling: Build and maintain clear project timelines deliverables and tracking dashboards using and Google Workspace.
• Benchmarking & Research: Conduct competitive industry benchmarking on workplace policies benefits compensation trends and ER best practices to inform future policy revisions and proactive ER strategy.
   

Work Environment & Location:
This position operates on a hybrid schedule (averaging 2 days per week on-site at our Kansas City MO office) and up to 3 days remote.

Qualifications :

• Bachelors degree in human resources or related field and/or equivalent experience.
• 3 to 5 years of progressive HR experience with a heavy emphasis on employee relations workplace investigations and employment law compliance.  
• Industry/Workforce Context: Prior experience supporting non-exempt metrics-driven workforces (e.g. inside sales call centers high-volume operational environments) is highly preferred.
• Multi-State Compliance: Strong foundational knowledge of federal labor laws and multi-state compliance (FMLA ADA FLSA wage & hour laws across 35 states; experience with Missouri labor regulations is a plus).
• Technical Proficiency: Hands-on experience with Workday (HRIS).
• PHR or SHRM-CP preferred.

Additional Information :

• Competitive compensation Medical Dental and Vision benefits after a short waiting period
• 401k matching program
• Generous paid time off program with an additional company break during the holidays
• Annual Volunteer Time Off (VTO) and a donation matching program
• Life Insurance Employee Assistance Program (health & well-being on and off the job) Rewards and Recognition
• Maternity and Parental Leave Training program and ongoing support throughout your entire Spring Venture Group career
• Diverse inclusive & welcoming culture
• Optional enrollment options include HSA/FSA AD&D Spousal/Dependent life insurance  Short Term/Long Term Disability Travel Assist and Legal plans

Spring Venture Group is an Equal Opportunity Employer

Spring Venture Group is an Equal Opportunity Employer

Remote Work :

No

Employment Type :

Full-time