HPC Advanced Customer Support Specialist
Job Location:
Dayton, TX - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Job Description
If youre interested in being a part of an extraordinary mission working with our customer who runs the DoDs largest supercomputing centers and operating some of the most powerful supercomputers in the world we could use your experience and enthusiasm! You will be providing your advanced customer support expertise to ensure DoD scientists have reliable access to these critical resources.
All your work will be performed virtually (100% remote) and a DoD Secret Clearance is required.
Job Responsibilities
- Install and verify user-requested software applications. This includes managing associated build environments advanced libraries software containers and related models or data needed to execute the applications.
- Assess install and verify software using various source code build and management systems on the HPC platform. If a software package is incompatible or requires structural changes you will coordinate with System Administrators Tier 3 specialists or vendors to resolve the environment issue.
- Help users compile debug and run their own custom-developed codes across various systems with different node configurations.
- Identify existing software within the portfolio that can satisfy end users research requirements. If the specialized software does not exist or requires niche expertise to identify/configure you will collaborate with other software Subject Matter Experts (SMEs) to resolve the issue.
- Develop Standard Operating Procedures (SOPs) Concept of Operations (ConOps) and workflows to manage how tickets are routed between Tier 2B Tier 3 specialists System Administrators and external support vendors.
Required qualifications
- Must hold an active in scope Secret clearance prior to start. (US Citizenship required)
- Bachelors and 8 years of experience a Masters and 6 years or equivalent experience
- Communicates effectively both orally and in a written form with users and office staff
Preferred qualifications
- Experience working with HPC resource managers such at Slurm or PBS Pro
- Experience supporting a scientific userbase
- Application installation or optimization experience on an HPC system
- Experience working with MPI
- Experience building software via CMAKE or Spack
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
Original Posting:
June 12 2026For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $82550.00 - $149225.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
IC
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
