Housing Services Coordinator

âPOSITION SUMMARY:

The Supportive Housing Services Coordinator provides brokerage services to Charities Housing Development Corporation (CHDC) residents for access to support services for housing food/nutrition medical educational social pre/vocational case management or other critical needs. This position collaborates with the CHDC property management to build a safe and engaging community that promotes independent stable housing. The coordinator contacts and collaborates with community agencies who provide support services or ongoing case management that matchresidentsservice needs. When tenancy is in jeopardy the coordinatoradvocatesand coordinates services for CHDC residents. According to site requirements coordinators organize and conduct educational andskills basedcommunity workshops or events. Provides a welcoming space for resident walk-ins and direct support services. All services will be documented by the coordinator in the electronic health record and through monthly reports including workshop flyers event calendars and site newsletters. The coordinator assists the CHDC property manager withinspectionsother building needs. The coordinator willassistthe Supportive Housing program and manager with site coverage group projects and program needs.

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ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides site(s) with monthly events calendar newsletter and workshop according to site contract requirements.

• Collaborates with the CHDC property manager to arrange anintakeinterview and introduction of services for new tenants.

• Communicates regularly with the property manager to assess resident and site needs including promoting safety andarranging fordisaster or emergency exercises.

• Works with the management to reduce the impact of tenant conflicts according to the building policies.

• Assesses tenant needs andassistswith referrals and access to community resources.

• Provides identification ofappropriate communityresources and consultation with the clientregardingthose resources.

• Assistsclients with applications for financialassistanceand necessary support when housing is jeopardized by rent debt eviction or other risks to housing.

• Advocates for tenants with Property Manager and service providersin order tomeet their critical needs.

• Provides and coordinates support for promoting daily life skills including house maintenance money management hygiene challenges of apartment living accessing community services socialization communication and other skills.

• Organizes and conducts social activities and educational events according to contract requirements.

• Sets specific office hours according to contract requirements.

• Provides foodassistanceresources and collaborates with the service coordination team to obtain foodassistancefor thebuildingtenants.

• Collaborates with anddocumentsvolunteers who provide services orassistanceat the respective properties.

• Records servicesmaintainsclient files andcompletesweekly activity reports and other required documentation.

• Creates andmaintainsan Electronic Health Records (EHR) data entry record for all residents receivinggroup walk-in direct and any other services.

• Obtains Homeless Management Information Systems (HMIS) intake data and enters HMIS data according to sites contract requirements.

• Requests equipment supplies etc. from the property manager tomaintainservices according to the contract.

âSUMMARY OF OTHER JOB DUTIES:

• Attends required training sessions assigned by CCSCC.

• Participates in required collaborativeCCSCCassigned meetings and work groups.

• Other responsibilities as assigned to support specific department program CHDC site and/or business needs.

âQUALIFICATIONS:

EDUCATION AND EXPERIENCE

• Minimum of a high school diploma or GEDrequired.

• Bachelors degree in social work human services psychology or other behavioral science or a combination of equivalent education and experience preferred.

• Minimum of two years experience in social services (housing services or case management preferred).

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

• Bilingual in Spanish Vietnamese or Mandarin preferred.

• Cultural humility when engaging clients fromdifferent backgrounds.

• Understanding ofcomplex client community and agency issues and ability to takeappropriate action.

• High energy and patience in working with dynamic clients and situations.

• Demonstrated ability to work independently and on a team.

• Excellent cross-cultural intergenerational and interpersonal skills.

• Good oral and written English skills.

• Proficient computer skills using Google Windows and Microsoft Office.

• Knowledge of mental health alcohol substance abuse and recovery treatment services preferred.

PHYSICAL REQUIREMENTS

• Ability to work at a desk for extended periods of time.

• Ability to use a computer workstation.

• Ability to travel/drive within Santa Clara and San Mateo Counties.

• Ability tolift upto 25 lbs.

OTHER QUALIFICATIONS:

• Criminal background check via Live scan fingerprint.

• Must haveTBtest performed andsubmitresults.

• Automobile valid drivers license and auto insurance per agencypolicy;or have access to reliable transportation.

WORKING CONDITIONS:

• Work will be mostly indoors/outdoors even during times of inclement weather.

• Some work will be spent driving a vehicle on community roads.

HOURS AND OTHER CONDITIONS:

• Standard office hours are Monday through Friday from 8:00 a.m. to 5:00 p.m.

• Availability to work flexible hours forspecial eventsoutside of standard office hours.

• Abilityto travel during the workday between offices CHDC sites providers and other locations isrequired.

MANDATED REPORTER STATUS:

This position requires you to work with adults and children and your profession qualifies you as mandated reporters ofElderabuse or neglect. Child abuse or neglect which is found in California Penal Code Section .3 and Welfare and Institution Code .70. In addition youare required toreport suspected cases of child abuse and neglect andElderabuse and neglect.

Required Experience:

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