Housing Manager

POSITION: Housing Manager
REPORTS TO: Director of Housing Services
STATUS: RegularFull-Time Exempt
COMPENSATION: $72384

BENEFITS: Medical Dental Vision and Life Insurance; Employee Assistance Program; 403 (b)retirement plan; Paid Holidays Sick and Vacation
LOCATION: Sacramento CA(this position is not eligible for remote work)

JOB SUMMARY:

One of the Sacramento LGBT Community Centers goals is to end LGBTQ youth homelessness in the Sacramento Region.The Housing Manager plays a critical role in reaching this goal.

The Housing Manageris responsible forthe oversight of the Centers STEP Shelter and Transitional Living Program both serving18-24 year oldyouth experiencing homelessness. This positiondirectlysupervisesHousingAdvocatesand providesclientcase management.The Housing Manager must be able to work independently with experience in crisis management and trauma-informed care.

This position reports to the Director of Housing Services and works in partnership with other programming staff and stakeholders as well as directly withyouthfromdiverse backgrounds.

ESSENTIALFUNCTIONS:

1. Manage day-to-day operations and provide client casemanagement.
2. Ensure complianceaccuratedata collectiondocumentationand reporting.
3. Maximize positive outcomes for youth receiving housing services.

Manage day-to-day operations of the Short-term Transitional Emergency Program (STEP) andthe Transitional Living Program (TLP) and provide client case management

1. Provide client case management with TLP clients and support with case management of STEP clients as needed.
2. Hiretrainand supervise ateamof full-time and on-callhousing advocatestaff in theSTEP Shelter.Provide trainingand supervision of staff and interns ensuring smooth operations and client-centered care.
3. Hold staff accountable andprovide professional development opportunities for the teamto advance their youth housing service provision skills.Assistin developing mentoring and coaching staff and inspiring and motivating individual and team performance.
4. Create and manage the staffing schedule ensuringand consistentstaff coverage and smooth shelter operations.
5. Monitorauditand approve timesheetsper agency guidelines.
6. Monitor program operations and procedures; evaluate department issues and recommend and implement solutions.
7. Develop andmaintainstandard operating proceduresfor housing programsto ensure safe and smooth operations within housing for staff and clients.
8. Provide crisis intervention servicesand safety planningas needed.Serve as the crisis control managermaintainingcommunication and executing emergency plans in housing programs.
9. Co-facilitate housing staff meetings with Director of Housing and activelyparticipatein leadership and staff meetings and activities.
10. Continually assess and ensure facility maintenance and client supplies.
11. Support Director of Housing withfundersite visits.

Ensure complianceaccuratedata collectiondocumentationand reporting

1. Ensure staff accurately and completely record client informationincludingall services provided to clients case notes and client progress/successes in the client data systems daily per agency guidelines; periodically audit to ensure data integrity.
2. Become proficient in HMIS documentation for entry auditreviewandstafftraining.
3. Ensure housing programsoperatewithin approved agency budget guidelines and funder requirements.
4. Provide regular written program progress reports grant deliverable reports and other data and program evaluation reports as directed by supervisor.
5. Maintain strict confidentiality and professionalism in relationships with all staff clients community partners mediavolunteersand donors.
6. Ensure compliance with agency policies and procedures.

Maximize positive outcomes for youth receiving housing services

1. Center racial justice as a form of liberation for unhoused LGBTQ people.
2. Ensuresafetyand well-being of clients and staff.
3. Work to create and reinforce skills-based programmingand case managementfor clients to assist them in securing housing learning lifeskillsandworking towardindependent living.
4. Ensure alignment of programming with grant deliverables and program priorities.
5. Work collaboratively with the Director of HousingChief Program OfficerSTEPCase Managerand the housing and youth teamsto ensure successful programmingand outcomesfor unhoused youth in both shelters.
6. Work to successfullymeetthe programsgoalinsecuringsafe andpermanent housingfor unhoused youth.
7. Represent the Center on youth and homeless task forces and committees building relationships with youth housing organizations including the Homeless Youth Task Force Sacramento Steps Forward community partners and leaders throughout the Sacramento region.
8. Build connections with socialserviceand health care providers to support the needsof unhoused youth.
9. Ensure inclusive and culturally responsive services and programming.

General Duties:

1. Functions as a strategic member of the Leadership Teamregardingkey organizational and management issues.
2. Facilitate orparticipateinstaffmeetings planning meetings and other meetings asrequired.
3. CollaboratewithCenterleaders staffdepartmentsandcommunityservice providers toreinforceefficiencyand effectiveness of delivery of services.
4. Participate in a rotating Leader On-Call Program to support on-site staff and clients in case of after-hoursemergencies.
5. Handle a variety of special projects and other related duties as assigned.

QUALIFICATIONS AND EXPERIENCE:

1. Experience working with the LGBTQ community and familiarity with issues ofparticularrelevanceto LGBTQyouthexperiencing homelessness.
2. Minimum 2years of management experienceor 3-5years experienceworking with at-riskyouth and housingwith increasedresponsibilitiesover span of career history includinga proven ability to solve complex problems and to inspireand motivate staff.
3. Excellent interpersonal verbal and written communication skills;demonstratedskills in public speaking andfacilitation.
4. Demonstrated ability to work effectivelywithpeople of diverse races ethnicities nationalities sexual orientations gender identities socio-economic backgroundsreligions ages English-speaking abilities immigration status andphysicalabilities in an intersectionalenvironment.
5. Experience with HMISpreferred.
6. PreferredAvailability: Sunday-Thursday or Tuesday-Saturday.Monday-Fridayschedulewill be considered based on the needs of the program.Some evenings as needed.
7. Ability to work independently and as part of a team.
8. Knowledge of Federal State and County regulations applicable to housing youth.
9. Experience with crisis management and crisis intervention including de-escalation and motivational interviewing techniques.
10. Strong critical thinking skills with proven attention to detail organization andtimelyindependent decision making.
11. Ability to synthesize information and manage competing priorities.
12. Ability torepresentthe Center and housing team in a positive and professional manner.
13. Creative problem-solvingskills withexcellent ability to troubleshoot and exercise sound judgment to prioritize tasks and limit distractions.
14. Ability to be proactive and self-motivated under tight deadlines with the ability to take direction and function under high pressure.
15. Helpfuland positive attitude focused on customer service and a proven ability toestablishsolid connections and build successful relationships that support the mission.
16. Experience with data collection client documentation and ensuringclientconfidentiality.

REQUIREMENTS

1. Passion for the Centers mission and work to create a region where LGBTQ people thrive and a commitment to follow all policies and procedures of the organization. Experienceworking with queer and transgender Black Indigenous and other youth of color experiencing homelessness undocumentedcommunity members and asylum seekers people living with HIV/AIDS people with mental health and addiction issues non-native English speakers having modeled a client-centered approach is critical.
2. Education:Bachelors degree(mastersdegree preferred) in Social Work or related field;3-5years of directhomelessservicesand/orsocial servicemanagementexperience may be substituted for formal education.
3. Experience:3 years ofdirectly relatedexperience isrequired.
4. Availability:A typical schedule will be Sunday Thursday or Tuesday Saturday. Some evening work may also beon an as-needed basis.A Monday-Friday schedule may be considered based on the needs of the program.
5. Certifications:Certificate in CPR or BLSwithin three months of employment.
6. Proficiencyin English isrequired; bilingual applicants encouraged to apply.
7. Computer/Office Equipment Skills:Advancedproficiencyin Microsoft Office including Outlook Word Excel and PowerPoint isrequired; must also be able to type 40-50 WPM and have a working knowledge of Microsoft and other communication platforms
8. Transportation:Access to reliable automobile transportation with a valid drivers license and proof of insurance isrequired. This position may require client transportation as needed.
9. Physical Demands:The person in this position may be required to sit or stand for extended periodsmaneuver tight storage spaces move objects up to 50 pounds ascend/descend stairs operate office equipment open and close cabinets and boxes observevisitors and communicate messages via phone and text.
10. Offers of employment may be contingent on satisfactory results of background check and employees must be legallypermittedto work in the United States.
11. Regularconsistentand punctual attendance. Must be able toworkoccasional nights and weekends with a variable schedule.
12. The Sacramento LGBT Community Center is a drug-free workplace where employees may be subject to a drug test.
13. This is a grant funded position and subject to change based on funding.

This job description is not designed to cover orcontaina comprehensive listing of activities duties or responsibilities that arerequired ofthe employee. Duties obligations and activities may change or new ones may be assigned at any time with or without notice.

ABOUT THE ORGANIZATION:

The Sacramento LGBT Community Center works to create a region where LGBTQ people thrive. We support the health and wellness of the most marginalized advocate for equality and justice and work to build a culturally rich LGBTQ community.

EQUAL OPPORTUNITY:

The Sacramento LGBT Community Center is proud to be an equal opportunity employer. All individuals including those of color women persons with disabilities and persons who are lesbian gay bisexual transgender or intersex are encouraged to apply. The Centermaintainsa policy of non-discrimination with respect to employees volunteers interns and applicants. No aspect of employment will be influenced in any matter by actual or perceived race color religion religious creed ancestry sex age national origin marital status ethnicity sexual orientation gender identity and/or expression physical or mental disability (including HIV or AIDS) medical/mental condition genetic information veteran or military status or any other basis prohibited by statute; nor as to any individuals associating with an individual of any legally protected class.

TO APPLY:

Pleasesubmitapplication materials through our career portal at No phonecallsplease. Posting willremain upuntilpositionis filled.