Housekeeping Supervisor

Housekeeping SupervisorJob Title: Housekeeping Supervisor Status: NON-EXEMPT Reports to: Housekeeping ManagerPosition Summary: The primary responsibility of the Housekeeping Supervisor is to oversee the housekeeping staff and their activities to ensure the hotel is maintaining an overall clean and safe area for our guests and employees. He or she is responsible for maintaining quality control and utilizing the proper equipment and supplies for the efficient and economical operation of the hotel. The supervisor represents housekeeping management in their absence. Experience & Education: 1 to 2 years of experience in a hotel or a related field preferred High School diploma or equivalent preferred Previous supervisory experience preferred Requirements: Work Environment Ability to work: With various type of equipment such as telephones two-way radios Housekeeping cart laundry cart vacuum broom window cleaner furniture polish all-purpose cleaner dumpster/trash compactor sponge mops and buckets keys hand vacuum extension cord door stopper laundry chute elevators floor care products (i.e. stripper was sealer) carpet extractor Wet/Dry Vacuum With office equipment such as computers and various pieces of brand/company software Microsoft products etc.. Under variable temperature conditions Under variable noise levels Outdoors/Indoors Around chemicals fumes and or odor hazards Around dust and or mite hazards Physical Requirements: Long hours sometimes required Medium work Exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequently or constantly to lift carry push pull or otherwise move objects Ability to bend stretch twist stoop or reach with your body and arms repeatedly without difficulty Ability to stand for long hours and walk long distances without fatigue Ability to work under variable temperatures and noise levels Near Vision - The ability to see details at close range Mental Requirements: Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English Must be able to evaluate and select among alternative courses of action quickly and accurately Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary Must have the ability to assimilate complex information data etc. from multiple sources and consider adjust or modify to meet the constraints of the particular need Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions Multi-lingual skills helpful Essential Duties & Functions: Approach all encounters with guests and employees in a friendly service oriented manner Maintain regular attendance as required by scheduling which will vary according to the needs of the hotel Maintain high standards of personal appearance and grooming as defined in the hotel handbook when working Comply at all times hotels policies and procedures to encourage safe and efficient hotel operations Supervise and ensure completion of all duties of Housekeeping staff Log all requests and confirm completion Maintain key control Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention Balance and prepare individual paperwork for closing of shift Inspect all rooms assigned to Housekeepers in his/her section of the hotel on a daily basis Notify Housekeepers of any deficiencies found in the room and note on the attendants board Return Housekeeper to correct deficiencies when applicable Re-inspect corrected rooms Prepare Housekeepers daily assignments in the absence of the Housekeeping Manager Submit maintenance reports/requests to the Engineering department Communicate with Front Desk/Office team regarding information about discrepant rooms via phone or in person Physically check discrepant rooms when needed Clean guest rooms when needed Inspect Housekeeping storage areas/carts/sign board at the end of the Housekeepers shift Supervise and inspect night attendants duties Inspects Laundry room daily Check for overloading of washers/dryers Ensure Laundry team is inspecting and cleaning all lint trap areas Check for cleaning of Laundry area Assist in training of all positions within department Completes a floor walk of all floors inspects carpets walls ashtrays mirrors & lights Assist in preparing weekly payroll Supervise staff including assisting Manager with interviews hire schedule train develop empower coach & council recommend and conduct performance and salary reviews resolve problems provide open communications recommend discipline & termination as appropriate Completes inspections of all public areas offices washrooms back of the house. Etc.. Inspects equipment to ensure proper cleaning and maintenance Inspect guest rooms for quality and cleanliness Evaluate employee performance and recommend personnel actions such as promotions transfers and dismissals Check and respond to electronic communications in a timely fashion Non-Essential Duties: Assist with department meetings/ attend hotel meetings Assist hotel in completing special cleaning projects Other duties as assigned