HostHostess The Café

• Warmly greet and welcome guests upon arrival while creating a positive and professional first impression. 
• Serve as an ambassador of The Café by Chef Emeril and Fairmont New Orleans by delivering genuine approachable New Orleans hospitality. 
• Manage reservations seating assignments waitlists and guest preferences using the designated reservation system. 
• Escort guests to tables and provide menus while communicating relevant information about The Café. 
• Maintain knowledge of menu offerings daily features beverages coffee and espresso selections hours of operation and restaurant amenities. 
• Develop knowledge of Chef Emeril Lagasses culinary philosophy and the New Orleans influences represented throughout The Café. 
• Confidently answer guest questions and provide appropriate information regarding menu items and restaurant offerings. 
• Monitor dining room activity and coordinate closely with Servers Culinary Management and other Food & Beverage colleagues to maintain smooth service flow. 
• Manage table rotations and seating assignments while considering guest preferences and operational needs. 
• Communicate estimated wait times accurately and manage guest expectations during periods of high volume. 
• Maintain accurate waitlists and communicate with guests regarding table availability. 
• Answer telephone calls promptly and professionally while assisting with reservations guest inquiries and operational communications. 
• Respond to guest requests concerns and special accommodations with warmth professionalism and discretion. 
• Assist with guest recovery efforts and involve leadership when appropriate. 
• Maintain cleanliness and organization of the host stand entrance waiting areas and dining spaces. 
• Ensure menus guest-facing materials and seating areas are clean and properly presented. 
• Assist with VIP guests special occasions hotel events and other elevated guest experiences. 
• Maintain familiarity with Fairmont New Orleans amenities services outlets events and local attractions to assist guests. 
• Support the outlet during peak periods and high-volume service while maintaining composure and hospitality standards. 
• Assist with opening and closing duties stocking cleaning and other operational responsibilities. 
• Maintain a polished and professional appearance consistent with Fairmont New Orleans standards. 
• Follow all hotel restaurant safety sanitation and service policies and procedures. 
• Uphold the hospitality and culinary standards associated with Chef Emeril Lagasse and Fairmont New Orleans. 
• Perform additional duties as assigned. 

Qualifications :

• Previous host/hostess restaurant café hotel hospitality or guest service experience preferred. 
• Luxury hotel or upscale dining experience is an asset. 
• Passion for hospitality food beverage and creating exceptional guest experiences. 
• Excellent communication and interpersonal skills. 
• Strong organizational and multitasking abilities. 
• Ability to remain professional composed and welcoming in a fast-paced environment. 
• Professional appearance and polished demeanor required. 
• Strong guest service mindset with the ability to create positive and memorable interactions. 
• Basic computer skills and familiarity with reservation or POS systems preferred. 
• Ability to learn and communicate detailed menu and outlet information. 
• Strong teamwork and communication skills. 
• Knowledge of New Orleans hospitality culture and local attractions is an asset. 
• Ability to work flexible schedules including mornings evenings weekends holidays and extended shifts as operationally required. 
• Must be legally authorized to work in the United States. 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time