Host West Loop

Brought to you by DineAmic Hospitality our West Loop restaurant collectionincluding Bar Siena Bandit Fioretta La Serre and Lyraoffers a diverse portfolio of chef-driven dining experiences in one of Chicagos most vibrant neighborhoods. From elevated Italian cuisine and modern Mediterranean flavors to classic steakhouse fare and lively social dining destinations each concept is committed to exceptional hospitality culinary excellence and memorable guest experiences.

We are seeking hosts at several properties in the West Loop who can deliver exceptional first and last impressions for every guest in our fast-paced high-volume full-service restaurant environment. As the primary point of contact bothin person and over the phone this role requires strong organization clear communication and a commitment to hospitality and teamwork. Hosts manage guest flow reservations and waitlists while maintaining a welcoming and organized entrance and lobby area.

Successful candidates are hospitality-driven professionals who remain composed under pressure communicate effectively with guests and team members and take pride in creating a warm and seamless arrival experience. Hosts help set the tone for the dining experience collaborating closely with managers and service staff to maintain balanced service flow while providing professional friendly assistance to guests bothat the host stand and through phone interactions. They also support guest engagement initiatives such as introducing guests to the restaurants rewards program when appropriate.

Essential Responsibilities & Duties

• Greet every guest promptly with warmth professionalism and genuine hospitality.
• Manage reservations waitlists and walk-in guests using the reservation system.
• Accurately quote wait times and manage guest expectations.
• Strategically seat guests to balance server sections and maintain optimal service flow.
• Communicate effectively with managers and service staff regarding table status pacing special requests and guest needs.
• Maintain strong knowledge of restaurant offerings and policies to assist with guest inquiries.
• Answer phones professionally and assist guests with reservations carryout orders and general inquiries.
• Process carryout orders and payments accurately in accordance with company procedures.
• Document event and large-party inquiries through the designated inquiry platform.
• Maintain cleanliness and organization of the host stand entrance and lobby areas.
• Monitor the dining room and entry areas to maintain a welcoming organized and well-paced environment.
• Assist with menu presentation coat check and other guest touchpoints as needed.
• Support service staff during peak periods to ensure smooth dining room operations.
• Encourage guests to join the restaurants rewards program and share guest engagement initiatives when appropriate.
• Complete opening running and closing side work as assigned.
• Follow all company policies sanitation guidelines and hospitality standards.
• Address guest concerns professionally and escalate issues to management when appropriate.
• Contribute positively to team morale and support fellow team members during high-volume periods.
• Additional duties as needed within the scope of the role.

Minimum Qualifications

• Previous restaurant host or customer service experience preferred (high-volume experience strongly preferred).
• Experience with a guest reservation platform and POS system preferred; Open table and Toast strongly preferred
• Availability to work evenings weekends and holidays as business demands.

Physical Demands & Work Environment:

• Ability to stand and walk for extended periods (up to 8 hours per shift).
• Occasional lifting of up to 2025 pounds (menus highchairs small furniture adjustments).
• Frequent movement in a fast-paced environment.
• Ability to bend reach stoop and twist throughout shift.
• Must be able to move safely through dining area including slick floors and tight spaces.

Core Competencies

• Accountability
• Adaptability
• Communication Skills
• Emotional Intelligence
• Integrity
• Personal Development
• Professionalism
• Self-Management
• Teamwork and Collaboration
• Technical Proficiency with computers and POS systems

Benefits Perks

• Paid Leave
• Paid Sick Leave
• Commuter Benefits
• 401K Match
• Company-paid Employee Assistance Program
• Food & Beverage Discounts

Dineamic Hospitality is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin genetic information disability or protected veteran status.