Hospitality Specialist

Position Summary
The Hospitality Specialist is the hospitality experience expert responsible for delivering seamless client-ready meetings conferences and events. Through white-glove service exceptional attention to detail and proactive guest support this
high profile role ensures memorable experiences for employees clients and visitors.

Key Responsibilities
Hospitality Operations & Guest Experience

• Deliver white-glove hospitality services for meetings conferences and events ensuring exceptional experiences for employees clients and guests.
• Coordinate meeting readiness catering guest accommodations special requests hospitality inventories and vendor services while adapting to evolving meeting and event requirements.
• Foster a hospitality-driven culture by anticipating needs accommodating tailored requests and ensuring guest satisfaction throughout every interaction and event.
• Provide cross-functional support to reception operations as needed to ensure seamless front-of-house service delivery and business continuity.

Conference & Meeting Operations

• Prepare maintain refresh and reset conference rooms hospitality areas and service spaces to ensure they remain clean organized fully stocked and client-ready.
• Conduct regular floor audits with a keen eye for detail proactively identifying and addressing presentation cleanliness service and readiness opportunities across client-facing spaces.
• Uphold hospitality and presentation standards by monitoring meeting environments refreshing spaces as needed
• and ensuring food and beverage offerings are professionally displayed replenished and re-plated to maintain a polished client experience.
• Support high-profile meetings and events through proactive room management schedule monitoring and real-time issue resolution.

Service Excellence & Collaboration

• Partner with employees clients vendors and team members to deliver consistent service excellence while maintaining professionalism confidentiality and attention to detail.
• Identify opportunities to enhance hospitality services workplace presentation and the overall meeting and event experience.

Qualifications :

• High school diploma or equivalent required.
• 1 years of hospitality conference services catering event operations or client-facing service experience within a
• corporate or hospitality environment.
• Strong customer service communication and relationship-building skills with a hospitality-first mindset.
• Highly organized and detail-oriented with the ability to anticipate needs manage competing priorities and deliver
• polished client-ready experiences.
• Proficient in Microsoft Office and workplace technology tools.
• Ability to collaborate effectively with employees clients and visitors in a fast-paced environment.

Additional Information :

The salary range for this role at the noted RRD location is $20.53 - $28.70 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education qualifications skills experience certifications proficiency performance shift location and other business needs. Typically roles follow step progressions to a target rate or set increments over time. Depending on the role in addition to the hourly rate of pay the total compensation package may also include overtime shift differential call-in and/or stand-by pay. RRDs benefit offerings include medical dental and vision coverage paid time off disability insurance 401(k) with company match life insurance and other voluntary supplemental insurance coverages plus parental leave adoption assistance tuition assistance and employer/partner discounts.

Shift: Monday to Friday - 6:00am to 3:00pm

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RRD is an Equal Opportunity Employer including disability/veterans

At RRD we value innovation authenticity and integrity. To uphold the security and fairness of our hiring process we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Remote Work :

No

Employment Type :

Full-time