Hospitality Director

Position Overview:

Under the direction of the Administrator Executive Director and/or Regional Housing Administrator and in cooperation and collaboration with the Communitys Leadership Team and TSLC Home Office and staff the Director will oversee and manage all hospitality related functions. The Director is responsible for the delivery of professional and attentive customer service that exceeds industry standards and provides a behavioral model for all employees within the Community. The Director will proactively identify develop and execute solutions to enhance the resident living experience and customer service. The Director is also accountable for the admissions process including managing and reporting the communitys census and resident turnover.

Minimum Qualifications

• Bachelors degree with 5-7 years experience in customer service hospitality or community relations or equivalent combination of education and experience. Retail customer relations and /or hospitality experience a plus.
• Supervisory experience preferred.
• Demonstrates superior written and verbal communication human relations management and presentation skills
• Must be comfortable operating in a collaborative shared leadership environment.

• Self-starter highly motivated with high energy level.
• Anticipate the needs of residents and families going above and beyond routinely to provide a comfortable environment home atmosphere and outstanding experience; serves as the point person for the community.
• Serve as on-site community representative for issue resolution and customer service.
• Manage department and direct reports (when applicable) and create and implement a comprehensive hospitality plan that addresses the following:
• Establishing the community as the senior resource in the community-at-large
• Engage residents/families in focus groups and customer service surveys to gather input and measure success of Hospitality Plan and customer service initiatives. Facilitate resident-to-resident communication and feedback to management.

Marycrest is a member of Trinity Health Senior Communities (THSC) one of the nations largest multi-institutional Catholic health care delivery systems with over 40 communities in multiple states. From our amazing residents and guests who live and stay at our communities to our colleague-centric culture youll find an environment that fosters a diversity of careers options and promotes career growth within the greater Trinity network.

Trinity Healths Commitment to Diversity and Inclusion

Trinity Healths dedication to diversity includes a unified workforce (through training and education recruitment retention and development) commitment and accountability communication community partnerships and supplier diversity.

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.