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HOPWA Intake Specialist

Diocese Of St. Augustine

Job Location:

Jacksonville, FL - USA

Hourly Salary: $ 19 - 20

Posted: 10 August 2026 (30+ days ago)

Application Deadline: 7 November 2026

Vacancies: 1 Vacancy

Job Summary

The Catholic Charities Jacksonville Regional Office is seeking a full-time non-exempt HOPWA Intake Specialist. This is a in-office 40 hour a week position Monday to Friday 8 am to 4:30 pm in-office position is located in Jacksonville FL. The salary range is $19 to $20 an hour commensurate with experience and qualifications.

Catholic Charities offers a competitive non-profit compensation package with competitive pay rates and comprehensive benefits; 100% employer paid health insurance paid time off sick leave 12 paid holidays paid parental leave life insurance flexible spending account short-term disability long-term disability supplemental 403B retirement plan and pension.

To apply please submit a cover letter application and resume. Email telephone call and walk-in applications will not be accepted.

Job Summary

Responsible for coordinating and managing the intake process for the Emergency Financial Assistance Housing Opportunities for Persons with AIDS (HOPWA) contract. Processes referrals conducts eligibility screenings collects and verifies required documentation and ensures timely and accurate completion of intake requirements. Facilitates the transition of eligible clients to Case Management services to support continuity of care and timely access to assistance.

Essential Duties and Responsibilities

Receive review and process program referrals in a timely and accurate manner.
Conduct initial screenings to determine applicant eligibility in accordance with HOPWA program requirements and applicable funding guidelines.
Communicate with applicants and referral sources to obtain required information and documentation.
Collect review and verify client documentation for completeness accuracy and compliance with program requirements.
Complete initial intake assessments and enter required information into the designated client data system.
Maintain accurate complete and organized client records in accordance with agency program funder and confidentiality requirements.
Communicate eligibility determinations program requirements and next steps clearly and professionally to applicants.
Coordinate with Case Managers to ensure the timely transfer and continuity of services for eligible clients.
Track referral screening and intake activity to support required reporting program monitoring and performance measures.
Protect the confidentiality and security of sensitive client information in accordance with agency policy and applicable laws and regulations.
Support ongoing compliance with HOPWA contractual programmatic documentation and reporting requirements.
Other duties as assigned.

Other Duties and Functions:

Carry out all responsibilities in a manner consistent with the mission and values of Catholic Charities fostering a compassionate and collaborative environment and promoting dignity stability and self-sufficiency for individuals and families served.
Treat clients coworkers volunteers and community partners with dignity and respect demonstrating sensitivity to the cultural socioeconomic and spiritual characteristics of the populations served.
Maintain the confidentiality and security of client employee and agency information in accordance with agency policies and applicable laws and regulations.
Maintain regular and effective communication with the supervisor regarding caseload client needs challenges and other matters requiring guidance or attention.
Attend required agency departmental and program meetings and participate in training in-service activities continuing education conferences and workshops necessary for professional development and compliance.
Complete and maintain all documentation records and required reports in a timely complete and accurate manner and in accordance with applicable regulatory statutory contractual grant and agency requirements.
Comply with all applicable Diocese of St. Augustine and Catholic Charities Bureau Inc. policies procedures standards and requirements.
Perform other duties as assigned to support program and agency operations.

Knowledge Skills and Abilities

Ability to assess client needs and provide services using a compassionate strengths-based and client-centered approach.
Strong organizational and time-management skills with attention to detail and accuracy in documentation.
Effective written and verbal communication skills.
Ability to manage workload prioritize competing responsibilities and meet deadlines in a fast-paced environment.
Ability to work collaboratively and professionally with clients staff volunteers and community partners.
Proficiency in Microsoft Word Outlook and Excel as well as experience with client database systems; ability to learn agency-specific software.
Ability to maintain appropriate professional boundaries and protect confidential and sensitive information.
Ability to remain calm professional and effective when responding to crisis situations or challenging client needs.

Required/Preferred Education and Experience

High school diploma or equivalent required.

Previous experience in social services client intake customer service or administrative support preferred.

Other Requirements

Successfully complete a Level II background screening.
Successfully complete a professional reference check.
Successfully complete a local background check in the county of residence.
Successfully complete an annual Motor Vehicle Record (MVR) check.
Maintain a valid Florida drivers license and reliable transportation.
Provide proof of and maintain personal automobile insurance that meets agency requirements.
Provide copies of all required licenses and certifications prior to the first day of employment.
Successfully complete employment eligibility verification through E-Verify.

Driving and Travel

10% travel is required for this job.
This position requires that you drive your personal automobile or vehicle on agency business on behalf of Catholic Charities Bureau Inc. Therefore you must be at least 21 years old and have a current valid Florida Drivers License with no more than 5 points on your Florida drivers license within the last three years and no DUI convictions. You are required to carry automobile liability insurance in the amount of at least $50000 for each person $100000 for each accident or occurrence for bodily injury and $25000 for property damage. Additionally if transporting children employees must be at least 25 years old and have increased limits of 100/300/50. Please read the CCB Automobile and Driving Policy for full driving requirements.

Catholic Charities is an EEO and e-verify participating agency.

Required Experience:

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