Hopkins USA Med Concierge

The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness. Read morehere!

Our patients come from all over the world and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth.Make it happen at Hopkins.

What awaits you:

• GreatHYBRIDrole requiring you to work in office ONCE per month in Middle River MD.

  • Hours are Monday-Friday 8:30am-5pm. No weekends!

• Room for growth!

• Outstanding team in a diverse work environment!

• Medical Dental and Vision Insurance.

• Retirement Savings Plan w/employer contribution.

• Generous Paid Time off & Paid holidays!

• Employee and Dependent Tuition assistance benefits!

• Health and wellness programs and MORE!

Are you passionate about helping others

Do you want to join an outstanding team with a diverse work environment

Do you have call center experience

Are you comfortbale scheduling patient appointments for multiple specialities

As a Hopkins USA Medical Concierge youll:

• Be responsible for the professional efficient and timely delivery of service to patients and clients requesting assistance through the Johns Hopkins USA office.
  • Coordinate care for VIP patients referred by the Presidents Office the Fund for Johns Hopkins Medicine the Board of Trustees and other speciality departments.

• Curateand schedulemultiple appointments for out of state patients during the time they are in the Baltimore/DC area.
  • Manage the entire process including follow-up calls emails and all logistics.
• Assist the patient or representative in the collection of demographic information pertinent medical records and copy of insurance cards.
• Coordinateone to multiple appointments in a concise time frame prioritizing the most critical appointment.
• Providerecommendations for accommodations in the area.
• Assist Johns Hopkins USA with all other tasks as needed.

What youll bring:

• High school diploma
• 2 years experience in a healthcare and/or multinational business setting with a strong focus on customer service. Education can be substituted for work experience as follows:
  • AA degree with 1 years experience
• Advanced interpersonal skills including the ability to cope with a demanding clientele and the ability to defuse situations of high emotion or conflict.
• Advanced organizational skills including the ability to prioritize multiple activities and follow them to completion.
• Ability to multitask while proving exceptional customer service.

• Comfortability with learning and understanding new technologies
  • You will be trained on state-of-the-art healthcare information sy

Salary Range: Minimum 18.87/hour - Maximum 31.15/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment where we embrace and celebrate our differences where all employees feel valued contribute to our mission of serving the community and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.