High Reliability Organization Project Manager
Job Location:
Somerville, NJ - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Mass General Brigham is beginning a years-long journey to implement Equity-Informed High Reliability Organization (EI-HRO) principles in order to improve our quality performance so that we can deliver the best medical care for our patients. The MGB Office of the Chief Medical Officer (OCMO) is seeking an HRO Project Manager who has a passion for healthcare performance management and will thrive as a member of an experienced high performing and highly motivated team. This individual will possess a willingness to learn and an ability to adapt to the rapidly changing quality measurement landscape. The ideal candidate has both strong quality measurement knowledge and analytical skills as well as strong project management and communication skills.Reporting to the High Reliability Organization Operations Manager the HRO Project Manager will be part of a cross-functional team that is responsible for supporting the roll out of a new High Reliability operating model across Mass General Brigham. This individual is responsible for providing project management and analytic support to high priority quality initiatives throughout MGB and serving as an intermediary between hospital clinical leaders and OMCO and Digital colleagues. They will act as the key point of contact for hospital units and help to triage and resolve issues that are impeding performance.
Responsible for the overarching management & logistics of HRO Unit Huddles
Attend and participate in weekly huddles; follow up on issues raised and
provide updates on standing issues
Responsible for updating weekly quality performance scorecards; review
data in advance and summarize trends or areas of concern for unit
leadership
Answer in depth questions from leadership about the data metrics
definitions
Coordinate with technical teams to perform data deep dives as needed
Assist with the development and collection of process metrics
Support ongoing unit initiatives and implementation
Triage operational issues related to infrastructure (IT Facilities etc.)
Communicate daily with unit leadership
Identify opportunities for improvement across units/hospitals
Identify catalog and share best practices
Act as a liaison between unit teams OCMO leadership and Digital teams
Present analytical findings in a variety of formats (reports PowerPoint
graphs figures tables) formulate recommendations and effectively
communicate results to non-analytic audiences
Conduct project management and logistics such as project timelines
agenda development minutes/documentation slide decks and preparation
of reports to various audiences
Use/s the Mass General Brigham values to govern decisions actions and
behaviors. These values guide how we get our work done: Patients
Affordability Accountability & Service Commitment Decisiveness
Innovation & Thoughtful Risk; and how we treat each other: Diversity &
Inclusion Integrity & Respect Learning Continuous Improvement &
Personal Growth Teamwork & Collaboration
Other duties and responsibilities as assigned
Qualifications
- Bachelors or Masters degree in Business Health Policy Public Health or related degree preferred
- Familiarity with HRO principles preferred
- 0-3 years of experience working with healthcare quality data
- 0-3 years experience in project management or improvement
- Ability to work with quantitative data a must. Utilizes a mix of quantitative and qualitative methods for measuring performance (e.g. analysis of administrative or clinical data chart review literature review surveys)
- Strong PC skills/Microsoft applications including Word PowerPoint Excel required.
Knowledge Skills and Abilities
- Ability to function effectively and independently in a fast-paced environment organize and prioritize work independently and meet tight deadlines
- Ability to manage multiple projects simultaneously set priorities and collaborate with team members and others throughout the organization
- Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization
- Practical problem-solving abilities i.e. the ability to formulate hypotheses test options and move forward in a fast-paced environment
- Excellent interpersonal skills including strong customer service orientation and the ability to translate complex technical concepts to non-technical audiences.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$63648.00 - $90750.40/AnnualGrade
6EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
