Help Desk Technician

This is a part-time position.

Are you our next great Help Desk Technician

The ideal Help Desk Technician will be responsible for providing excellent day-to-day technical support to our internal customers while maintaining a positive solution focused mindset. The candidate will be responsible for installing applications configuring computers setting up mobile devices troubleshooting Windows OS and other relevant technology suites. The candidate will demonstrate excellent communication skills and will take ownership of all assigned tasks and issues.

Highlights of what our Help Desk Technician will do:

• Exhibits excellent communication and interpersonal skills.
• Demonstrated ability to resolve difficult technical issues with limited information.
• Provide help desk support and resolve problems to the end users satisfaction.
• Maintains and supports enterprise resources including laptops desktops tablets mobile phones and other network enabled devices.
• Monitor respond and resolve incidents in our Zendesk Ticketing system while ensuring SLA performance metrics are met.
• Strong understanding of Windows 10/11 operating system.
• Limited experience with identifying phishing email and malware using various cybersecurity tools.
• Solid understanding of Active Directory Exchange and File Administration.
• Comfortable replacing hard drives memory and other computer components.
• Onboarding / offboarding users.
• Maintain inventory of all equipment software and software licenses
• Perform timely workstation hardware and software upgrades as required
• Ability to work independently with limited oversight.
• Provide support for multiple locations.
• Remote site visits may also include overnight stay.
• Installing moving equipment that may weight up to 50 lbs.
• Some night weekend support and out of state travel.

Are you the right fit for this role

*Skills & experience that are necessary as a Help Desk Technician will include but not limited to:

• Bachelors degree
• 2-3 years of relevant help desk support experience
• Bachelors Degree in Information Systems Business Communications or related field (preferred)
• Bilingual Spanish (preferred)

Perks & Pluses:

• Medical Dental Vision FSA
• Healthcare benefit program & 401K match program
• 9 paid holidays per year with paid vacation & sick leave

Here at Gothic Landscape we believe that your success is our success. The only thing missing is YOU. Apply Today!

OUR EEO POLICY

We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race such as hair texture and protective hairstyles including braids locks and twists) ethnicity religion color sex (including childbirth breast feeding and related medical conditions) gender gender identity or expression uniform service member and veteran status marital status pregnancy age national origin ancestry citizenship status disability protected medical condition genetic information sexual orientation or any other protected status in accordance with all applicable federal state and local laws.

Required Experience:

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