Help Desk Specialist (SOS Temporary)

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Applications No Longer Accepted On (If no date is displayed job is posted as open until closed):

Job Description:

• Communicates with customers to ensure issues have been resolved or if any follow up is necessary.
• Organizes tickets such as combining multiple tickets from same customer or prioritizing.
• Assists with basic issues such as password assistance basic printer troubleshooting and peripheral connections MFA setups VPN connections.
• Schedules support calls between Infrastructure Support Analysts and customers.

• Generates ticket reports and summaries.
• Maintains regular & reliable attendance and works in a variety of settings.

MINIMUM QUALIFICATIONS:

One year of post high school coursework or vocational/technical training in computer science data processing operations information technology management information systems network/ telecommunications systems AND one year of experience either in installing and using software applications or operating data processing systems or in instructing others in the use of these applications or systems. Equivalent combination of education and experience in the areas described above may substitute for these requirements.

PREFERRED QUALIFICATIONS:

Previous experience with Mac and Apple technologies understanding of MFA/VPN systems and password management.

Knowledge and Abilities:

Knowledge:

• Technology documentation procedures and practices.
• English grammar spelling and composition needed for correspondence.
• Computer software and office equipment necessary to carry out job responsibilities.

Abilities:

• Research and problem solve basic technology issues.
• Locate and summarize information from files and documents.
• Prepare a variety of internal reports and documents.
• Communicate orally and in writing with agency staff and the public.
• Establish and maintain effective working relationships.
• Maintain the confidential nature of information.

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Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position agency and employment status. For more information on benefits please visit: Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity inclusion and belonging. We recruit hire train and promote in all job classifications and at all levels without regard to race color religion sex. age national origin disability marital status or genetics.