Help Desk Level I Technician

Column Technical Services

Job Location:

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

Column Technical Services is seeking a dedicated and customer-oriented Level I Helpdesk Technician with experience in Microsoft 365 (M365) to join a dynamic team where you will play a pivotal role in providing exceptional technical support to end users. This position offers onsite support for a well-established organization in Chicago. Dont miss this opportunity to showcase your technical skills as a Help Desk Level I. Apply today to embark on a rewarding career journey with us!

The successful candidate will be responsible for providing first-level technical supportand assistance toend-users resolving issuesrelatedtoM365applicationsandservicesandensuringapositivecustomerexperience. Thisonsite roleoffersan excellentopportunityto developtechnicalskillsin asupportiveand growth- oriented environment.

Key Responsibilities:

Serveasthefirstpoint ofcontactforend-usersseekingtechnicalassistanceviaphone email or helpdesk ticketing system.
Provide timely and accurate solutions to technical issues related to Microsoft 365 (M365)applicationsincludingbutnotlimitedtoOutlookWordExcelPowerPoint Teams SharePoint and OneDrive.
Diagnoseandtroubleshootsoftwareandhardwareissuesensuringproblemsare resolved efficiently and effectively.
EscalateunresolvedissuestotheappropriateITteamsorLevel2supportpersonnelas needed while maintaining ownership of the issue until resolution.
AssistinthesetupconfigurationandmaintenanceofM365accountsincludinguser permissions email distribution lists and security settings.
Educateend-usersonbasicM365functionalitiesbestpracticesandself-helpresources to encourage user empowerment and minimize recurring issues.
Documentallhelpdeskinteractionstroubleshootingstepsandresolutionsinthe ticketing system to maintain accurate records and enable knowledge sharing.
Followestablishedprocessesandproceduresforincidentmanagementproblem resolution and service request fulfillment.
Collaborate with IT colleagues and other departments to identify and implement continuous improvements to enhance service delivery and customer satisfaction.

Qualifications

3 years providing end user support in an IT related environment.
Associates Degree in Computer Science or Management Information Systems preferred.
Experience with enterprise help desk ticketing software such as using ServiceNow or relevant software.
Experience supporting applications such as: Active Directory Okta and Intune
Knowledge of MAC OS & Android mobile devices.

Required Experience:

Column Technical Services is seeking a dedicated and customer-oriented Level I Helpdesk Technician with experience in Microsoft 365 (M365) to join a dynamic team where you will play a pivotal role in providing exceptional technical support to end users. This position offers onsite support for a well...

Key Responsibilities:

Serveasthefirstpoint ofcontactforend-usersseekingtechnicalassistanceviaphone email or helpdesk ticketing system.
Provide timely and accurate solutions to technical issues related to Microsoft 365 (M365)applicationsincludingbutnotlimitedtoOutlookWordExcelPowerPoint Teams SharePoint and OneDrive.
Diagnoseandtroubleshootsoftwareandhardwareissuesensuringproblemsare resolved efficiently and effectively.
EscalateunresolvedissuestotheappropriateITteamsorLevel2supportpersonnelas needed while maintaining ownership of the issue until resolution.
AssistinthesetupconfigurationandmaintenanceofM365accountsincludinguser permissions email distribution lists and security settings.
Educateend-usersonbasicM365functionalitiesbestpracticesandself-helpresources to encourage user empowerment and minimize recurring issues.
Documentallhelpdeskinteractionstroubleshootingstepsandresolutionsinthe ticketing system to maintain accurate records and enable knowledge sharing.
Followestablishedprocessesandproceduresforincidentmanagementproblem resolution and service request fulfillment.
Collaborate with IT colleagues and other departments to identify and implement continuous improvements to enhance service delivery and customer satisfaction.

Qualifications

3 years providing end user support in an IT related environment.
Associates Degree in Computer Science or Management Information Systems preferred.
Experience with enterprise help desk ticketing software such as using ServiceNow or relevant software.
Experience supporting applications such as: Active Directory Okta and Intune
Knowledge of MAC OS & Android mobile devices.

Required Experience: