Help Desk Assistant-SW
Job Location:
Delaware, OH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Help Desk Assistant-Student Worker
Number of Openings: 7
Purpose/Objective of the Role:
To provide telephone email webchat and walk-up support as well as keeps online support resources up-to-date.
Technical Assistance and Support
- Answer Help Desk phone calls and web chat requests
- Answer email questions and requests for assistance that come in as tickets
- Assist with connecting devices to our campus networks
- Provide technical support to the campus community using help resources provided
- Monitor email and web chat through online systems
- Check the status of online resources as needed
- Accurately escalate any unresolved problems to Information Services staff according to documentation
- Keep the front lobby area clean and in acceptable condition
- Always enter the users name and contact info along with the nature of their call
- Check voicemails that come in as Help Desk tickets
- Keep Information Services staff up-to-date on any concerns
Keeping Documentation Up-to-Date
- Edit and revise the Oh-Wooo Help Desk website () and internal department resources as needed
- Keep an editorial eye on any pages used and update when needed
- Share helpful tips & tricks found with the team and staff
Qualification/Skills
- Good communication both written and oral
- Computer knowledge & troubleshooting (the more the better)
- Customer service (often more important than technical know-how)
- Initiative and ability to work independently
Potential Future Career Benefit
- Develop and improve customer service skills and communication skills
- Exposure to and familiarity with both IT industry and higher education field
- Gain professional references
NOTE: Employment sponsorship is not available for this position. Applicants must be currently authorized to work in the United States.
Application Instructions:
Complete the ADP application by selecting Apply button and answer all questions.
Supervisor: David Soliday
Commitment: Approximately 8-10 hours per week
Academic Year: Fall-26 & Spring 27
Required Experience:
Junior IC
About Company
Recognized in "Colleges That Change Lives," Ohio Wesleyan was founded in 1842 with a commitment to liberal arts education, diversity, and service. Students come from across the US and more than 25 countries. Every student has guaranteed opportunities for mentored research, travel, and ... View more
