Help Desk Analyst

This is aCONTRACT POSITION.

Your employment will be held by a third-party company of ENGIEs choosing.Any offered contract role will notconstitutean offer for nor guarantee of future employment with ENGIE.

Duration:

• 6 months

Compensation:

• Pay Rate:$30.00

Location:

• Chicago IL

What You Can Expect

Provide technicalassistanceto ENGIE NAs computer usersregardingcomputing problems in an office environment. ( resets hardware issues application/laptop/desktop problems).Additionalresponsibilities include butarentlimitedto:imaging laptops migrating users hardware deployments working in across domainenvironmentand multi-system support.

• Responding to internal customers calling to report problems and resolving technical problems

• Utilize a customer service attitude and approach toproviding assistanceand solutions

• Coordinate with users todeterminecomputing needs and order hardware as appropriate

• Prioritization of requests based on severity and commercial prioritization.

• Managing root cause analysis and preventive measures to ensure effective problem resolution

• Assuming ownership for critical problems with proactive communication and follow through to completion

• Maintainingaccuratecontact and alert lists for team and customer communications

• Assistin the development of help desk process and procedures for the support of help desk functions and team members

WhatYoullBring

• Bachelors degree in business administration computer science information systems or a related field or equivalent combination of education and experience

• 3 years of experience servicing/supporting personal computers and networks

• Technical degree or certificates in computer hardware and network fields or equivalent work experience

• Knowledge of WAN connectivity issues

• Specific product experiencewith the following: Windows10/11 Oracle all Microsoft Office 365 products remote access VPN basic networking

• Knowledge of standard desktop configuration processes help desk standard processes

• Experience supporting multi-tiered applications

• Previousexperience supporting a call center population and/or providing desk side support desirable

Why ENGIE

ENGIE North Americaisntjustparticipatingin the Zero-CarbonTransitionwereleading it!Join us as we develop energy that is renewable efficient and accessible to everyone.

At ENGIE our goal is to support promote and thrive on diversity equity and do so for the benefit of our employees customers products and services and is proud to be an equal opportunity workplace and we arefirmly committedto creatingan equitableand inclusive environment for all employees.