Help Desk Administrator
Job Location:
Monthly Salary:
Posted on:
8 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role Overview
The Help Desk Administrator serves as the primary point of contact for all internal staff experiencing technical difficulties. This role is responsible for providing initial triage troubleshooting and resolution for hardware software and network issues. The ideal candidate possesses a strong technical aptitude exceptional customer service skills and a passion for problem-solving in a fast-paced environment.
Core Responsibilities
Qualifications
The Help Desk Administrator serves as the primary point of contact for all internal staff experiencing technical difficulties. This role is responsible for providing initial triage troubleshooting and resolution for hardware software and network issues. The ideal candidate possesses a strong technical aptitude exceptional customer service skills and a passion for problem-solving in a fast-paced environment.
Core Responsibilities
- User Support & Triage: Act as the first line of defense for incoming support requests via phone email chat and ticketing system.
- Troubleshooting: Diagnose and resolve basic technical issues involving Windows operating systems Microsoft 365 suites PC hardware devices and network connectivity.
- Identity & Access Management: Handle routine user account management including password resets account unlocks and basic permission adjustments in Microsoft Entra ID.
- Hardware Provisioning: Assist in setting up configuring and deploying workstations and peripherals for new hires based on standard operating procedures (SOPs).
- Documentation & Escalation: Document all support interactions and resolution steps thoroughly within the ticketing system. Escalate complex or high-priority issues to Tier 2/3 support teams when necessary.
Qualifications
- Associate degree in IT or completion of a technical training program/bootcamp is a plus. A CCNA Microsoft Certifications.
- Deep understanding and functionality of Windows OS 11.
- Microsoft 365 apps (Outlook Teams OneDrive) and have experience working within Microsoft Administration Consoles.
- Understanding of Infrastructure Networks.
- Troubleshooting Skills.
- Must have 2 years experience working within the Technology industry.
Required Experience:
Unclear Seniority
About Company
Flatrock Inc provides a safe and supportive home for individuals with disabilities, offering 24-hour care, medical services, and a range of amenities in a family-like environment.
