Front Desk Supervisor

Project Renewal is a leading non-profit organization with the mission of building supportive communities where people achieve dignity and independence renewing their lives with health homes and comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950 and an annual budget of $140 million Project Renewal is one of the larger social service nonprofits in New York : Front Desk SupervisorProgram: St. Nicholas HouseSalary: $43000 - $46500 per year Program Description:St. Nicholas is a congregate care supportive housing program located in Upper Manhattan. St. Nicholas provides permanent affordable supportive housing to 94 single adults of whom 61 are formerly homeless men and women referred through DHS. St. Nicholas is funded by DOHMH and DHS. Of those 61 clients 40 are diagnosed with a chronic mental health issue and 21 are in recovery from substance use issues. The remaining 33 units are fair market and reserved for low-income tenants referred from the local Responsibilities:Under the general direction of the Program Director and with some latitude for independent action the Front Desk Supervisor oversees a team of front desk clerks and ensures the safety rule compliance and day-to-day operational support for tenants and staff. The supervisor performs administrative supervisory and direct service functions and plays a critical role in emergency response coordination. Essential Duties and Responsibilities:Perform all Front Desk Attendant duties including monitoring security and supporting resident daily facility operations and manage emergency and train front desk staff to ensure consistent high-quality and maintain the front desk staff schedule on a weekly and document incident reports to ensure timely and accurate the logbook each shift to ensure thorough communication and crisis intervention and share critical information with relevant staff and in on-call coverage for the facility on a rotating basis with the Clinical Coordinator and Program directly to the Program Director and support administrative functions as on the development and implementation of program improvements policies and strategic planning emergency first aid/CPR/Naloxone when a flexible schedule including weekends and other duties as assigned by the Program Director or Clinical Requirements:The Front Desk Supervisor must be able to:Move between floors of the facility sit at a computer for extended periods bend reach squat and retrieve and work on ladders up to 12 feet and carry items weighing up to 30 :High School Diploma or GED working with homeless or formerly homeless populations and individuals with mental health and substance use of Fire Safety Training in De-escalation and Cultural Competency Overdose Prevention training Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race color national origin alienage or citizenship status religion or creed gender (see separately issued Gender Discrimination policy for more detail) physical or mental disability age (18 and over) military status arrest record marital status domestic partnership status genetic information or predisposing genetic characteristic sexual orientation status as a victim or witness of domestic violence sex offenses or stalking unemployment status or any other basis protected by applicable federal state and local laws.