Executive Administrator

• Oversee Elite guests stays; which includes pre-arrival room allocation meet and greet upon arrival and touching base with them through their stay.
• Determine amenities for all Elite guests and coordinate directly with management team.
• Coordinate and take ownership of all corporate ownership requests and bookings.
• Seeks out opportunities for guest-centric experiences in all outlets of the hotel.
• Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees.
• Look for new/innovative ways to provide anticipatory service.
• Coordinate among all departments for seamless execution of service
• Administrative Responsibilities include
• Manage and respond to customer comments received via the various platforms such as the electronic questionnaire system and social networks etc.
• Facilitate recognition of employees based on guest feedback
• Coordinate and assist in the planning and execution of certain guest and employee relations events.
• Support the management of the General Managers calendar including booking of meetings etc.
• Perform administrative skills such as e-mailing typing copying faxing opening and sorting mail coordinating appointments for General Manager and answering telephones according to Fairmont standards
• Assist in reviewing guest reservations requests and correspondence via Executive Office using property management system and revenue management principles and reports to make rate and availability decisions
• Handle complaints in the absence of the General Manager and Hotel Manager and inform them of action taken and follow up required.
• Assist with follow ups to guests on behalf of the General Manager.
• In addition the Executive Admin provides a variety of reports and maintains multiple informational databases

Qualifications :

• Excellent computer skills including a working knowledge of MS Word Excel and Power Point and hospitality systems;
• Background in food and beverage and/or rooms in a hotel environment
• We are looking for individuals who have a strong administrative background preferably in a similar role in a luxury hotel.
• Excellent verbal and nonverbal communication skills and interpersonal skills is a must.
• Successful candidate must work well under pressure be able to multitask and have strong detail oriented and organizational skills.
• High level of professionalism and integrity while preserving the confidentiality of the office;
• Attention to detail and ability to multitask in a dynamic and open work environment;
• Interest and ability to provide outstanding service to our internal and external customers and our suppliers and anticipate their needs;
• High level of vocabulary in English and be able to write in a stylish professional manner with excellent grammar Bilingual in Spanish preferred;
• Previous managerial experience in a hospitality and/or customer relations or a similar role required.
• College diploma in hotel management administration or related field.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time