Health Workforce & Care Operations Specialist
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Job Summary
As a Health Workforce & Care Operations Specialist youllprovide critical workforce and operational support across Best Buy Health Care lines of business by optimizing workforce performance ensuring operational continuity and delivering real-time support to frontline teams. Youll leverage workforce management tools reporting and analytics to drive efficiency support service-level goals and provide leaders with actionable partnership with Care Operations Workforce Management and Engineering teams youll help ensure seamless customer and employee experiences through effective queue management outage response and system change coordination.
What youll do
- Provide real-time workforce and operational support across Best Buy Health Care lines of business.
- Manage schedules staffing queue performance and employee adherence to support service-level goals.
- Analyze and report workforce performance trends providing insights and recommendations to leaders.
- Coordinate operational responses to outages system releases and business disruptions.
- Support frontline Advisors and partner with cross-functional teams to resolve workforce and operational issues.
Basic Qualifications
- Minimum 1 year of experience in a metric-driven call center customer care or contact center environment.
Preferred Qualifications
- Prior experience with workforce management systems such as IEX Genesys preferred
- Knowledge of MS Office Suite to include Outlook Word and Excel
- Strong mathematical skills
Whats in it for you
Best Buy offers a comprehensive benefits package designed to support your life health and career growth including competitive pay employee discounts medical and wellness benefits paid time off retirement savings opportunities and ongoing development programs.
About Best Buy Health
Best Buy Health is focused on enriching and saving lives through technology and meaningful human connections. By combining innovative health solutions with compassionate support we help people live independently and confidently while delivering exceptional experiences for our customers and care partners.
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Certain roles where market norms demand it are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans including eligibility please refer to our Incentive Programs Summary.
For more information about benefits LOA and paid time off please refer to our Benefits Guide.
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Required Experience:
IC
About Company
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