Health System Command Center Pharmacy Coordinator Mount Sinai Health System Onsite Full Time Days
Job Location:
New York City, NY - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Health System Command Center Pharmacy Coordinator supports centralized pharmacy operations through a virtual command center model that serves multiple hospitals and ambulatory care settings across the health system.
This role assists pharmacists and clinical care teams by performing medication reconciliation patient outreach medication access coordination and prior authorization support while ensuring accurate medication management during care transitions.
The coordinator also supports Hospital-at-Home programs facilitating medication coordination patient communication and medication access services to ensure safe medication use outside the hospital environment.
This position functions as part of a remote pharmacy services team designed to improve medication safety patient outcomes and care continuity across the health system.
Responsibilities
Medication Reconciliation Support
Conduct admission medication history collection through patient interviews caregiver communication and external pharmacy records.
Verify medication lists using available resources including:
oEHR records
opharmacy dispensing records
oprescription monitoring programs
ooutpatient pharmacy contacts
Document medication histories in the electronic health record for pharmacist review.
Identify discrepancies and escalate issues to pharmacists for resolution.
Hospital-at-Home Program Support
Assist with medication coordination for Hospital-at-Home patients.
Confirm medication availability and delivery for home-based patients.
Communicate with:
ohome infusion pharmacies
oMSHS inpatient pharmacies
oretail pharmacies
ospecialty pharmacies
Support medication delivery logistics and refill coordination.
Prior Authorization and Medication Access Support
Assist in obtaining prior authorizations for medications prescribed during hospitalization or at discharge.
Coordinate with:
oinsurance providers
opharmacy benefit managers (PBMs)
ooutpatient pharmacies
ospecialty pharmacy teams.
Track authorization status and notify pharmacists and care teams of approvals or denials.
Support medication access programs such as:
omanufacturer assistance
ocopay assistance
omedication affordability programs
Post-Discharge Follow-Up
Conduct post-discharge patient outreach under pharmacist supervision.
Confirm patients have:
oreceived prescribed medications
ounderstood medication instructions
oscheduled follow-up appointments.
Identify medication-related issues and escalate to pharmacists when needed.
Document patient interactions in the EHR.
Medication Access and Prescription Coordination
Confirm prescription transmission to outpatient pharmacies.
Coordinate medication delivery or bedside delivery programs (Meds-to-Beds).
Verify insurance coverage and copayment information for patients.
Assist in resolving medication access barriers before discharge.
Command Center Operational Support
Monitor command center dashboards and patient queues for:
omedication reconciliation tasks
odischarge medication coordination
ofollow-up outreach assignments.
Maintain communication with site-based pharmacists and nursing teams.
Support surge operations and remote pharmacy coverage across multiple hospitals.
Qualifications
- High school diploma or equivalent required
- Experience supporting transitions of care programs
- Experience with Epic EHR
- Experience with prior authorization workflows
- Experience in telepharmacy or remote pharmacy services
- Experience with Hospital-at-Home programs
- Certified Pharmacy Technician (CPhT) through PTCB or NHA Preferred
- Registered Pharmacy Technician Preferred
Compensation Statement
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $34.00 - $45.95 Annually. Actual salaries depend on a variety of factors including experience education and operational need. The salary range or contractual rate listed does not include bonuses/incentive differential pay or other forms of compensation or benefits.
Non-Bargaining Unit 600 - HSO Pharmacy - MSH Mount Sinai Hospital
Required Experience:
IC
About Company
Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled ... View more
