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Health IT Operations Analyst (Overnight)
Job Location:
Job Location:
Sacramento, CA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
13 July 2026 (30+ days ago)
Posted:
Application Deadline:
10 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
As a Health IT Operations Analyst youll monitor and support critical network and system operations to ensure reliable performance across business systems and services. Youll troubleshoot issues respond to incidents and partner with crossfunctional teams to resolve operational challenges. This role plays a key part in maintaining system stability and delivering a seamless customer experience.
This role is remote eligible which means you would work virtually from home or another non-Best Buy location.
Shift-based role with 24/7 coverage expectations including evenings weekends and on-call support as : Wednesday-Saturday (9PM- 8AM PT)
What youll do
Whats in it for you
Were committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it especially at key moments in your life.
Our benefits include:
This role is remote eligible which means you would work virtually from home or another non-Best Buy location.
Shift-based role with 24/7 coverage expectations including evenings weekends and on-call support as : Wednesday-Saturday (9PM- 8AM PT)
- Monitor Network tools and infrastructure (e.g. DynaTrace Zenoss DataDog and monitoring and control applications)
- Add/remove/update Customer site equipment as needed including ISP updates firewall policy changes network changes/additions
- Troubleshoot user and customer network outages phone issues and Best Buy Health device issues
- Conduct initial (Level 1) troubleshooting of Best Buy Health Datacenter or application issues before escalation to the Systems Network Data or Development Engineering teams
- Manage incident response and system operations by monitoring issues responding to alerts documenting incidents and escalating to major incident processes when needed
- Support system performance and implementation by maintaining configurations executing routine maintenance leveraging run books and process documentation and partnering with vendors and internal teams
- 2 years of experience in a NOC operations center data center or desktop support environment
- 2 years of experience with enterprise network infrastructure (routers switches firewalls wireless)
- 1 year of experience using network or system monitoring tools (e.g. DataDog Dynatrace SolarWinds)
- Experience troubleshooting network or system issues in a production environment
- Experience configuring or supporting network hardware (routers switches firewalls wireless)
- Proficiency with Windows operating systems and Microsoft Office tools
- Associate degree in computer science Information technologiesor a related field
- Experience with monitoring tools such as DataDog Dynatrace or similar platforms
- Knowledge of ITIL frameworks or experience working in an ITIL environment
- Understanding of network protocols (e.g. TCP/IP HTTP FTP)
- Experience using ticketing or incident management systems (e.g. ServiceNow Jira)
Whats in it for you
Were committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it especially at key moments in your life.
Our benefits include:
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation where you live your full-time or part-time employment status and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location employment status salary or hourly status (exempt/non-exempt) and years of continued or bridged service.
Certain roles where market norms demand it are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans including eligibility please refer to our Incentive Programs Summary.
For more information about benefits LOA and paid time off please refer to our Benefits Guide.
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Certain roles where market norms demand it are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans including eligibility please refer to our Incentive Programs Summary.
For more information about benefits LOA and paid time off please refer to our Benefits Guide.
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Required Experience:
IC
About Company
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