Head of Vertical, North America Customer Program Management

At Maersk were transforming global supply chains through end-to-end integrated logistics. As a global leader in connecting and simplifying trade we help businesses move goods seamlessly across ocean air landside transportation and warehousing all supported by cutting edge technology and an extensive global network.

Were committed to building an inclusive workplace where everyone feels valued heard and able to be themselves. Our team members come from a wide range of backgrounds experiences and perspectives and we value the unique strengths each person contributes. With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

We are looking for a Head of Vertical North America Customer Program Management to lead customer strategy retention value creation and portfolio performance across a defined vertical or group of verticals.

Reporting to the Regional Head of CIPM you will lead Client Program Managers and Directors setting the direction for complex customer portfolios and bringing together teams across Sales Customer Experience Product Operations Technology Finance and global account leadership. This is a senior leadership opportunity for someone who can connect customer strategy with operational and commercial outcomes protect existing business identify opportunities for profitable growth and build trusted relationships with executive stakeholders.

This is an exciting career opportunity to work in a truly international company that makes global trade happen. You will be interacting daily with passionate colleagues around the world giving you the opportunity to develop your professional skills in a global environment. Through the training and support we provide and learning on the job you will have the chance to truly take your career all the way.

• Lead at strategic scale shaping customer and portfolio strategy across products functions and geographies.
• Create meaningful customer and business impact by connecting service performance customer value retention and profitable growth.
• Build and develop a strong CPM organization strengthening strategic account leadership financial acumen cross-product expertise and executive engagement.
• Help shape how we work driving standard platforms automation AI adoption and new ways of working that improve customer outcomes and productivity.

• Set strategy and own outcomes by translating regional and customer priorities into clear vertical strategies account roadmaps and measurable objectives.
• Protect and grow existing business by overseeing renewals customer sentiment revenue at risk and recovery plans while partnering with Sales on optimization cross-selling and upselling opportunities.
• Drive customer performance and value through strong KPI and SLA governance customer-aligned roadmaps value pipelines and disciplined action on performance gaps.
• Build executive customer partnerships through forward-looking engagement that connects performance strategy realized value and future opportunities.
• Mobilize cross-functional teams across Sales CX Product Operations Technology Finance and global account leadership to resolve competing priorities and deliver commitments.
• Strengthen commercial and financial performance by acting on insights related to revenue volume profitability leakage and cost-to-serve.
• Lead and develop the CPM organization building capability accountability succession and a culture of ownership collaboration and constructive challenge.

We recognize that experience comes in many forms. If you dont meet every qualification we still encourage you to apply.

• Senior leadership experience in customer program management integrated logistics or supply chain with ownership of multi-account outcomes across products functions and geographies.
• Strong people leadership experience including coaching capability building succession and organizational change.
• Demonstrated ability to translate strategy into measurable outcomes across customer retention service customer value and business performance.
• Executive-level credibility and the ability to influence across complex organizations constructively challenge stakeholders and navigate competing priorities.
• Strong commercial and financial acumen including account P&L revenue volume profitability contract fulfillment cost-to-serve and leakage.
• Deep understanding of end-to-end supply chain and integrated logistics including account planning KPI/SLA governance retention-risk management and value realization.
• Strong judgement data fluency structured problem-solving and concise executive communication combined with practical understanding of how digital tools automation and AI can improve decisions and scale solutions.

Join us as we harness cutting-edge technologies and unlock global opportunities. Together lets sail towards a brighter more sustainable future with Maersk.

Job Type: Full Time

Salary: $155000 - $180000 USD*

Benefits: Full-time employees are eligible for Health Insurance Paid Time Off and 401k Match.

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.

#LI-MV2

#LI-Onsite

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .