Head of Technology

Job Description:

Fidelity Digital Coach - Head of Technology

Fidelity Labs is building a new generation of enterprise AI products embedded in customerfacing experiences across Fidelitys businesses. We are seeking a senior engineering leader to serve as the technical and organizational owner of the Fidelity Digital Coacha foundational product and infrastructure enabling safe scalable and compliant conversational AI capabilities for millions of customers.

This role combines handson technical leadership platform architecture ownership and engineering organization building. You will define the technical direction of the product and platform build and lead a highcaliber engineering team and partner closely with product legal compliance security and executive leadership to bring AI capabilities into production responsibly.

You will operate with significant autonomy clear decision rights within the platform domain and executivelevel visibility. Your work will directly shape how conversational AI is designed governed and deployed.

Key Responsibilities

Deliver the Fidelity Digital Coach

• Own the engineering execution of integrating Digital Coach functionality into FidelityGo

• Build the AI infrastructure to support conversational UXs

Platform and Technical Strategy

• Own the architecture and technical direction of the conversational AI platform supporting Digital Coach and later multiple products and business lines.

• Make durable technology decisions that balance performance extensibility safety and regulatory requirements.

• Establish core platform primitives for AI interaction governance integration and observability.

Engineering Leadership

• Build scale and lead a highperforming engineering organization.

• Define team structure hiring standards and operating culture.

• Remain handson where it matters most while designing systems and teams that scale beyond individual ownership.

Enterprise Integration and Execution

• Partner with other technology teams to integrate Coach platform capabilities into existing systems and products.

• Drive delivery discipline across a complex multistakeholder environment.

• Escalate and resolve crossorganizational issues that impact Coachs success.

Production and Operational Excellence

• Own production readiness and reliability for Coach and its services.

• Set standards for availability incident response and operational hygiene.

• Ensure the Coach platform evolves safely from early releases to broad adoption.

Executive Communication and Accountability

• Provide clear concise progress reporting to senior leadership.

• Communicate risks tradeoffs and milestones with transparency and precision.

What Success Looks Like

• A productiongrade AI suite supporting multiple customerfacing use cases.

• A strong autonomous engineering organization with clear ownership and delivery velocity.

• Automated governance and compliance embedded into the development lifecycle.

• Platform adoption expanding across additional products and business areas.

• A technical foundation designed to scale with increased usage complexity and regulatory scrutiny.

The Expertise and Skills You Bring

You bring 12 years of software engineering experience including 5 years leading engineering teams. Your expertise lies in crafting low-latency distributed systems hands-on experience with LLMs fundamental log management architectures and navigating compliance in regulated industries. Youve hired and managed teams of 15 engineers and possess deep AWS knowledge. Your ability to make high-stakes technical decisions with incomplete information and document outcomes is outstanding. A BS/MS or equivalent experience in Computer Science is required with an advanced degree or equivalent experience in ML/AI research as a plus. Your proven track record in building systems from scratch sets you apart!

The Team

We are an ambitious team committed to innovation and flawless execution. You will report directly to the MD and collaborate with the senior leadership team ensuring the Digital Coach product and infrastructure meet ambitious goals. Our team thrives on determined efforts to successfully implement world-class technology solutions. Fidelity Investments is a leader in financial services and our greatest asset is our people. We focus on a culture of learning mobility and inclusion ensuring our workforce is diverse and highly skilled. Join us and be part of a team that builds the future of conversational AI in finance!

Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934 the Investment Advisers Act of 1940 the Investment Company Act of 1940 ERISA numerous state laws governing securities investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations including FINRA among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Placement in the range will vary based on job responsibilities and scope geographic location candidates relevant experience and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support market-leading retirement generous paid time off and parental leave charitable giving employee match program and educational assistance including student loan repayment tuition reimbursement and learning resources to develop your career. Note the application window closes when the position is filled or unposted.

Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934 the Investment Advisers Act of 1940 the Investment Company Act of 1940 ERISA numerous state laws governing securities investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations including FINRA among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Certifications:

Category: