Head of Strategic and Engagement Services

At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things learn new skills and discover what you excel atall from Day One.

The Head of Strategic and Engagement Services is responsible for driving stakeholder engagement service excellence workforce engagement and business support services across the organization. This role serves as a strategic partner to business leaders ensuring effective coordination communication governance and operational execution that support business objectives and enhance the overall stakeholder experience.

Key Responsibilities

Lead stakeholder engagement strategies and serve as a primary point of coordination between Operations and business partners to ensure alignment on priorities service expectations and strategic initiatives
Support 40 business lines through middle office coordination processing oversight workflow management issue resolution and day-to-day business partnership activities
Drive governance communication service review and feedback processes to improve transparency responsiveness and stakeholder satisfaction
Develop and execute engagement communication and culture initiatives that strengthen organizational effectiveness and workforce engagement
Oversee administrative and business support services establishing service standards operating procedures resource management practices and performance expectations
Drive operational excellence through process improvement workflow optimization standardization and continuous improvement initiatives
Develop performance metrics reporting and service measurements to identify opportunities for increased efficiency effectiveness and stakeholder satisfaction
Lead strategic initiatives and organizational change efforts that improve service delivery engagement outcomes and business performance
Partner across Operations Technology Product Risk Finance and Business Line functions to ensure seamless execution of priorities and resolution of business challenges
Ensure adherence to governance compliance risk management and control requirements while maintaining a strong focus on service quality and operational effectiveness

Education

• Bachelors degree in Business Administration Finance Operations Management Organizational Leadership Communications or a related field
• Masters degree preferred

Professional Experience

• 15 years of progressive leadership experience within financial services banking operations client services consulting or a related industry
• 10 years leading large complex organizations and cross-functional teams
• Proven experience managing stakeholder relationships service delivery models operational support functions and business engagement activities
• Demonstrated success leading strategic initiatives organizational transformation and process improvement programs
• Experience supporting complex operational environments with multiple business partners and stakeholders

Leadership Qualifications

• Strong leadership relationship management and influencing skills
• Ability to build trusted partnerships across all levels of the organization
• Exceptional strategic thinking problem-solving and decision-making capabilities
• Demonstrated ability to lead through complexity ambiguity and organizational change
• Excellent communication stakeholder management and organizational effectiveness skills
• Strong understanding of client service middle office operations workflow management service delivery governance and operational excellence

Location Requirements

This role requires working from a U.S. Bank location three (3) or more days per week.

If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical dental vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition certain positions may also be subject to the requirements of FINRA NMLS registration Reg Z Reg G OFAC the NFA the FCPA the Bank Secrecy Act the SAFE Act and/or federal guidelines applicable to an agreement such as those related to ethics safety or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.