Head of Servicing

Slash is building the future of business banking one industry at a time. We believe businesses deserve financial infrastructure tailored to how they actually operate. Thats why were creating a new category of business banking. We combine the reliability of traditional banking (high yields competitive rewards and comprehensive security) with industry-specific features that make businesses more efficient more competitive and more profitable.

Started in 2021 Slash is one of the fastest growing fintechs in the world and we power over three billion dollars a year in business purchasing across numerous industries. Were backed by some of the best investors in the world including Menlo Ventures NEA Y Combinator Stanford University and the founders of Tinder and Plaid. Slash is headquartered in San Francisco and has a strong in-person culture.

Were growing fast and are looking for a sharp detail-oriented Compliance Analyst to join our team!

About the Role

Slash is launching an unsecured commercial charge card with the full balance due every 30 days. We are looking for a Head of Servicing to build and own the end-to-end servicing and collections operating model. This is a hands-on leadership role spanning payment exceptions customer communications receivables controls delinquency workouts charge-offs recoveries credit reporting and external-servicer governance.

What Youll Do

• Build and own servicing and collections policy and procedures across billing payment failures delinquency disputes complaints workouts settlements charge-offs recoveries and credit bureau reporting.

• Lead servicing execution hands-on at launch including customer outreach promises to pay account restrictions escalations and complex case resolution.

• Own servicing data and receivables-ledger integrity with Finance Data and Engineering; reconcile balances statuses payments recoveries charge-offs and vendor placements.

• Define servicing KPIs daily queues management reporting and Credit Committee materials covering delinquency migration cures losses recoveries complaints and operating efficiency.

• Exercise or recommend freezes workouts settlements charge-offs and referrals within approved authorities; ensure complete case evidence and timely escalation.

• Own governance of backup successor and outside servicers including diligence contracts SLAs data transfers QA business continuity and recovery reporting.

• Build the servicing organization procedures training quality assurance tooling roadmap and staffing plan as portfolio volume and complexity grow.

What Were Looking For

• 5 years of experience in commercial loan or card servicing collections recovery or credit operations including ownership of teams policies or vendors.

• Deep knowledge of payment operations ACH returns delinquency stages customer communications workouts settlements charge-offs recoveries disputes and complaints.

• Experience designing controlled servicing processes in a regulated or bank-partner environment with strong documentation approval and audit discipline.

• Strong understanding of receivables or subledger reconciliation operational reporting and the data required to manage portfolio and servicing performance.

• Demonstrated success overseeing collection agencies servicers backup or successor servicers or other critical third parties.

• Excellent judgment and communication with the ability to balance customer outcomes recovery legal and compliance requirements and loss mitigation.

How Success Will Be Measured

• Queue contact escalation and case-quality performance against approved SLAs.

• Cure roll loss recovery promise-kept workout and referral outcomes within policy.

• Accuracy and timeliness of receivables balances statuses approvals credit reporting and vendor reconciliations.

• Customer communication quality complaint handling control adherence vendor readiness and disciplined team scaling.

Why Join Slash:

• Competitive base salary

• Equity in a high-growth company

• Best-in-class health dental and vision insurance

• Unlimited PTO

• Daily in-office meals

• Transportation support

• High-autonomy low-bureaucracy environment

Required Experience:

Director