Hardware Automation Associate

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal To build the future of predictive maintenance. As we enter the next phase of rapid growth we are seeking people to help lead the journey.

This role exists to ensure the seamless execution of hardware initiatives by owning the operational logistical and customer-facing tasks that enable successful product development launches and deployments. TheHardware Automation Associateacts as the connective tissue across engineering supply chain sales and customers managing everything from part procurement and system configuration to customer demos installations and post-deployment success. By proactively driving coordination documentation and follow-through this roleeliminatesexecution gaps that slow down innovation and impact customer outcomes. This is a hybrid role requiring at least three days per week on-site atAssetWatchheadquarters in Dublin OH to support hands-on hardware configuration prototype coordination team collaboration and deployment readiness.

Key Responsibilities

• Identifyrepetitive operational tasks and design AI-driven or no-code/low-code automations to reduce manual effort

• Build andmaintainworkflows using tools like Zapier MakeAirtable or similar tools

• Leverage AI tools (e.g. ChatGPT) to generate documentation SOW drafts and customer communications

• Create automated customer onboarding flows follow-ups and status updates

• Continuously evaluate new AI tools to improve efficiency across hardware operations

• Own weekly procurement of hardware parts and materials ensuring on-time delivery and adherence to budget constraints

• Coordinate sourcing and ordering of components for prototypes andproduct launch

• Configure stage and manage hardware systems for testing demos and deployments

• Conduct customer education sessions and product demos

• Track and manage customer pipeline stages and outreachwhen new products are launched

• Create andmaintainasset lists and deployment plans with customers

• Coordinate and oversee installations and field trials

• Support post-install customer success through data reviews and VOC collection

• Act as the central coordinator across teams to ensure execution

Qualifications

- 25 years of experience in hardware operations program coordination technical support or similar roles

- Ability to work in a hybrid model with at least three days per week on-site atAssetWatchheadquarters in Dublin OH.
- Strong organizational and project management skills
- Hands-on comfort with hardware systems or components
- Experience or strong interest in AI tools automation platforms or workflow optimization
- Familiarity with no-code/low-code tools (ZapierAirtable Notion etc.) is a strong plus
- Customer-facing experience (demos onboarding deployments)
- Excellent communication and stakeholder management skills
- High attention to detail and strong execution mindset
- Comfort in fast-paced ambiguous environments
- Proficiency with spreadsheets CRM and project management tools
- Curiosity and bias toward continuous improvement and automation

What We Offer:

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - thats why we offer a range of benefits and perks designed to support your well-being growth and work-life balance.

• Competitive compensation package including stock options
• Flexible work schedule
• Comprehensive benefits including retirement plan match
• Opportunity to make a real impact every day
• Work with a dynamic and growing team
• Unlimited PTO

We have a distributed team that works remotely across locations in the United States and Ontario Canada. Collaboration within core working hours is required.