Guest Services Representative (30+hrs per week)

Best Western Plus Agate Beach Inn is currently seeking a Front Desk Agent to join our team!

The Front Desk Agent is responsible for welcoming guests completing check-ins and check-outs responding to guest needs and ensuring front desk duties are completed accurately and efficientlyall while providing exceptional customer service.

One small request: If you apply please respond when we reach out. Were a hotel not a haunted housewed rather not be ghosted.

Agate Beach Inn is a148-room oceanfront hotel in Newport featuring Sea Glass Bistro & Lounge an indoor pool and extensive meeting space. We offer the stability of a nationally recognized brand with the personal atmosphere of a locally empowered team.

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
• Follows all guidelines in regardto guest service including bt not limited to check-in reservations check out special requests and pre-registration
• Respond promptly to any guests inquiries or complaints in a friendly mannerand offer alternate solutions if guestdemand cannot be met
• Demonstrate commitment to servicing the guest by being hospitable and accommodating
• Document any guest accidents by completing the accident report form

Qualifications

• High School diploma or GED preferred OR 6 months of related experience/training
• One year of hospitality experience preferred
• Experience handling cash and credit card procedures
• Basic Math skills
• Attention to detail
• Ability and flexibility to work various shifts including evenings weekends and holidays

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.