Seeking an engaging hospitable professional to join our growing team as a Front Desk Agent at Staybridge Suites Orenco Station in Hillsboro! AM (7a-3p) and PM (3p-11p) shifts available with on-the-job training.

Job Summary

Front Desk Agents are responsible for greeting and registering guests providing outstanding guest service during their stay and settling guest accounts upon completion of their stay. Primary responsibilities include registering guests making and modifying reservations hotel operator duties and concierge services. This role requires providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Job Duties & Functions

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain high standards of personal appearance and grooming including wearing the proper uniform and name tag when working (per brand standards).
• Maintain regular attendance in compliance with Dekha Prosperity LLC standards as required by scheduling which will vary according to the needs of the hotel.
• Always comply with Dekha Prosperity LLC policies standards and regulations to encourage safe and efficient hotel operations.
• Greet and welcome all guests approaching the Front Desk in accordance with brand standards; always maintain a friendly and warm demeanor.
• Maintain proper operation of the telephone system and ensure that all brand performance standards are met.
• Handle requests for information mail and messages in an efficient and courteous manner.
• Answer guest inquiries about hotel services facilities and hours of operation.
• Answer inquiries from guests regarding restaurants transportation entertainment and local attractions.
• Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
• Be aware of all rates packages and special promotions; be familiar with all in-house groups; and be aware of closed-out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate-quoting procedures.
• Be familiar with all Dekha Prosperity LLC policies and house rules as well as hospitality terminology.
• Have knowledge of and assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly efficient and courteous manner.
• Fully comprehend and operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
• Always use proper two-way radio etiquette when communicating with other associates.
• As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members.
• Maintain an up-to-date working knowledge of all property amenities special events local area attractions and things to do around the hotel.
• Perform other duties as assigned including helping coworkers in other areas of the hotel and maintaining a clean organized and safe work environment throughout the hotel and grounds.

Benefits

You are a valued asset and we strive to show our appreciation. All benefits are available following the introductory period.

Full-Time Associates (30 hours/week)

• Paid Time Off (PTO) per Oregon state requirements & Company Policy
• Eligibility for Medical Dental and Vision benefits.
• Team Member Hotel Travel Program benefits.
• On-site training modules.

Part-Time Associates

• Paid Time Off (PTO) per Oregon state requirements.
• Team Member Hotel Travel Program discounts on stays.
• On-site training modules.

General

This job description is not intended to be all-inclusive. Additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as assigned by the supervisor. Management reserves the right to modify this job description job responsibilities duties and working hours as business needs require.

If requested in accordance with applicable law the Company provides reasonable accommodations to known physical or mental limitations of otherwise qualified associates with disabilities to enable them to perform the essential functions of the job unless doing so would impose an undue hardship on the Company.

Dekha Prosperity LLC is an at-will employer. This job description serves as a guideline and does not constitute a written or implied employment contract.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field is preferred.
• Previous hotel hospitality customer service or related experience preferred.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to guests.
• Demonstrate the ability to multitask remain detail-oriented and effectively solve problems while interacting with internal and external customers.
• Must be able to convey information and ideas clearly and professionally.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful fast-paced environments.
• Must be effective in handling workplace challenges including anticipating preventing identifying and resolving problems as necessary.
• Must be effective at listening to understanding and clarifying issues raised by coworkers and guests.
• Must be able to work with financial information and data and perform basic arithmetic functions.
• Ability to perform numerical operations including counting adding subtracting multiplying and dividing.
• Ability to read comprehend and write simple instructions correspondence and memos.
• Ability to use logic and critical thinking to define problems collect information establish facts draw valid conclusions interpret information and address unique or unfamiliar situations.
• Working knowledge of Microsoft Office Suite and hotel management systems preferred.
• Must be willing and able to work a flexible schedule including evenings nights weekends and holidays.
• Understanding of hotel operations products and guest services.
• Ability to contribute to and support a positive team-oriented work environment.