Guest House Program Manager

The Program Manager Emory Guest House is responsible for the development coordination and operational oversight of programs that support patients and families utilizing the Emory Guest House during episodes of care. This role partners with clinical teams operational leaders external partners and community stakeholders to support effective referral processes seamless care transitions and a positive patient and family experience. The Program Manager oversees program operations stakeholder engagement performance evaluation and continuous improvement initiatives to ensure services align with organizational priorities and support coordinated people-centered care.

1. Implements and oversees Emory Guest House programs that support patient and family lodging needs during episodes of care at Emory Healthcare.
2. Develops and maintains operational processes for the Guest House referral system in coordination with hospital units care management outpatient providers and other stakeholders.
3. Ensures Guest House programs align with organizational priorities related to patient experience access to care and care coordination.
4. Monitors program performance to support quality service delivery operational effectiveness and continuous improvement.

1. Supports the day-to-day coordination of Guest House program operations including referrals program initiatives and partnerships with external management partners.
2. Facilitates coordination among healthcare teams Guest House staff operational partners and patient families to support smooth transitions and appropriate guest services.
3. Identifies opportunities to improve operational processes and enhance the patient and family experience.
4. Ensures program operations comply with applicable institutional policies hospitality standards and regulatory requirements.

1. Serves as a key liaison among Emory Healthcare departments clinical teams Guest House management partners and community stakeholders.
2. Collaborates with inpatient case management ambulatory teams specialty service lines and other departments to optimize awareness and utilization of Guest House services.
3. Facilitates education and communication regarding Guest House services eligibility and referral processes.
4. Supports partnerships and initiatives that expand access to lodging and related resources for patients and families traveling for care.

1. Collects and analyzes program data including utilization referral sources occupancy trends and patient experience measures.
2. Develops and presents program performance updates findings and recommendations to leadership and key stakeholders.
3. Uses data and operational insights to inform program improvements decision-making and potential expansion opportunities.
4. Tracks program utilization and relevant financial performance indicators.

1. Identifies opportunities for philanthropic support grants sponsorships and other resources that may enhance patient and family support services.
2. Collaborates with appropriate stakeholders to support program growth and sustainability initiatives.

Education

• Bachelors degree in Healthcare Administration Public Health Business Administration Hospitality Management Social Work or a related field.

Experience

• Three (3) to five (5) years of experience in program management healthcare operations hospitality management or a related field.
• Experience coordinating cross-functional initiatives and managing programs projects or operational activities.

Knowledge Skills and Abilities

• Knowledge of program and project management principles and practices.
• Ability to coordinate cross-functional initiatives involving clinical operational hospitality and community stakeholders.
• Strong written and verbal communication skills.
• Ability to establish and maintain effective working relationships with healthcare teams operational partners patients and families.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to manage multiple priorities projects and operational activities simultaneously.
• Ability to collect analyze and interpret program and operational data to identify trends and support decision-making.
• Ability to facilitate meetings coordinate initiatives and communicate program information to diverse audiences.
• Proficiency with Microsoft Office Suite and collaboration tools including Microsoft Teams SharePoint and Excel.

Preferred Qualifications

Education:

• Masters degree in Healthcare Administration Public Health Business Administration or a related field.

Experience:

• Experience working within a healthcare system or hospital environment.
• Experience supporting patient experience programs hospitality operations or care coordination initiatives.
• Familiarity with electronic health record (EHR) systems and healthcare referral processes.