Guest Experience Specialist Front DeskMed Spa
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Job Summary
| Practice: | VIO Med Spa (Queen Creek AZ) |
| Location: | The Switchyard 21789 South Ellsworth Ste 102 Queen Creek AZ 85142 (On-Site Pre-Opening) |
| Schedule: | Part-Time 30 hours per week; may include evenings weekends and holidays |
| Start Date: | Late October 2026 |
| Compensation: | $18-$20/hr base performance incentives membership bonus |
| Employment: | Part-Time W2 On-Site |
Be the first voice and the first face of a brand-new VIO Med Spa in Queen Creeks premium Switchyard district. You own the guest experience from the first phone call through checkout help build the membership base from zero and back up center leadership as VIOs newest Arizona location gets off the ground.
About the Opportunity
VIO Med Spa is a Nashville-based nationally recognized franchise named Entrepreneur Magazines #1 Med Spa Franchise for three consecutive years. This location is the first of several planned Arizona locations.
Located in The Switchyard Queen Creeks premier walkable dining and retail destination youll be part of one of metro Phoenixs fastest-growing communities with an engaged on-site ownership team and corporate marketing and patient-acquisition support behind you.
As the Guest Experience Specialist you run the front desk and the front of house: the first impression every guest gets and the person who keeps the schedule the phones and the guest journey running smoothly. Youll work closely with the Spa Manager the Lead NP/PA and the Esthetician and youll help set the guest-experience standard this location runs on from day one.
What You Will Do
- Deliver exceptional service across phone text online inquiries check-in check-out and follow-up communication.
- Manage scheduling to support provider productivity and guest satisfaction including confirmations and waitlist management.
- Ensure intake forms required documentation and consents are completed accurately and on time.
- Educate guests on memberships service offerings and promotions and support membership enrollment and rebooking in a consultative education-first way never pushy.
- Maintain a clean organized welcoming reception and retail area.
- Support the centers opening: help shape front-of-house standards contribute to local marketing and community outreach and act as a backup to the Spa Manager as needed.
What We Need
- High school diploma or equivalent.
- Excellent interpersonal and customer service skills.
- Strong organization multitasking and time management ability in a fast-paced environment.
- Comfort discussing pricing and membership options.
1 to 3 years of experience in med spa aesthetics luxury retail hospitality wellness concierge or membership sales experience with scheduling CRM or spa management software (Zenoti a plus) experience meeting service or conversion goals and knowledge of med spa services and wellness offerings are all strong advantages.
Schedule Compensation
$18-$20/hr base depending on experience plus performance incentives including a rebooking bonus and a $20 bonus for every membership you help enroll.
This role is 30 hours per week and may include evenings weekends and holidays based on guest demand.
This is a brand-new opening with a target start date of the last week of October 2026 including training and launch activities ahead of the centers public opening. If you want to help build a guest-experience standard from day one and grow with the center the timing lets you plan ahead.
Scope Note
Guest Experience Specialists are not licensed medical providers and do not diagnose recommend treatment plans determine treatment eligibility prescribe inject or perform services requiring professional licensure. Clinical questions and treatment decisions are referred to the appropriate licensed provider.
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Were recruiting on behalf of our client/employer partner an Equal Opportunity Employer. Reasonable accommodations are available; request assistance by contacting us at . We and/or the employer may use automated tools (including AI) to support parts of recruiting (e.g. organizing applications identifying role-relevant qualifications scheduling) with human oversight; these tools are not the sole basis for decisions; people make all hiring decisions consistent with applicable laws (including Arizona requirements where applicable). placeM!NT is supporting VIO Med Spa with recruitment. All communication will come from a @ email address.
Required Skills:
Excellent interpersonal and customer service skills required. 1 to 3 years in med spa aesthetics luxury retail hospitality wellness concierge or membership sales preferred. Strong organization multitasking and time management in a fast-paced guest-facing environment. Comfort discussing pricing and membership options and driving enrollment and rebooking in a consultative way. Scheduling or CRM software experience preferred Zenoti a plus.
Required Education:
High school diploma or equivalent required. No additional degree or license required for this role.
