GTM Engineer, Revenue Operations

At Freshworks were introducing AI across our GTM organization to accelerate how we understand buyers and act on revenue signals. 

As a key member of the Web & Revenue Marketing team you will build the agents automations and intelligence systems that help our frontline teams operate more effectively. 

Were looking for a GTM operator who is also a hands-on buildersomeone who deeply understands how revenue teams work and can turn those problems into AI-powered workflows and systems. 

Our buyer signals currently live across Salesforce Marketo Outreach product usage data intent platforms and other systems. Youll connect those signals add context and intelligence and build workflows that help revenue teams determine who to engage why when and what action to take. 

You may come from Revenue Operations Sales Operations GTM Systems Revenue Technology Marketing Operations or a similar technical GTM function. You dont need to be a traditional software engineer but you do need to be someone who has personally built solutions not just managed the tools or processes around them. 

Youll have executive sponsorship high-impact problems to solve and a blank canvas to help shape how AI is applied across the Freshworks GTM organization. 

What Youll Do: 

• Build AI-powered GTM Workflows: Design and deploy agents and automations across lead management account research routing scoring prioritization personalization seller briefings and follow-up 
• Turn Buyer Signals into Action: Connect and enrich signals across web activity intent product usage CRM history engagement data and third-party sources to identify high-value accounts and recommend actions
• Automate the GTM Stack: Build integrations and workflows across systems like Salesforce Clay Marketo sales engagement platforms enrichment provides internal data sources and AI tools
• Build Agents and Internal Tools: Use LLMs APIs webhooks automation platforms and scripting to create tools that make sellers and revenue teams faster and more effective 
• Solve Frontline GTM Problems: Partner directly with Sales SDR/BDR Marketing Ops Sales Ops RevOps and Demand Gen teams to understand workflow friction and translate business needs into working solutions 
• Prototype and Iterate Quickly: Build solutions get them into users hands measure their effectiveness and iterate based on real-world feedback 
• Make AI Workflows Reliable: Implement validation guardrails human-in-the-loop controls monitoring error handling and other mechanisms needed to move successful prototypes into production

Qualifications :

What Were Looking For 

• Experience in Revenue Operations Sales Operations GTM Operations GTM Systems Revenue Technology Marketing Operations or a similar GTM function 
• Strong understanding of B2B revenue workflows including lead management routing enrichment qualification account prioritization prospecting and pipeline generation
• A hands-on builder who has personally created automations integrations internal tools or data workflowsnot just managed the systems or processes around them 
• Experience working with GTM platforms such as Salesforce Marketo Clay Outreach Salesloft HubSpot or similar
• Hands-on experience building AI/LLM-powered workflows or agents using Claude OpenAI Relevance MCP n8n Workato or similar tools 
• Comfortable working with APIs webhooks data integrations automation platforms or scripting to connect systems and bring ideas to life 
• Ability to partner directly with Sales Marketing SDR/BDR and RevOps teams and translate business problems into working technical solutions

Nice to Have

• Experience with SQL Python JavaScript or data warehouses
• Experience building account intelligence enrichment scoring routing or signal-based GTM workflows
• Experience taking AI or automation workflow from prototype through production and adoption 

Additional Information :

Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo CA headquarters. 

The annual base salary range for this position is $202000 - $250000. This role is also eligible for a target bonus. 

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. 

Freshworks offers multiple options for dental medical vision disability and life insurance. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. 

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time